Residential Claims & Estimate Advisor

Residential Claims & Estimate Advisor as known as Residential Virtual Appraisal (RVA) Advisor

Who We Are

TD Insurance part of TD Bank Group is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence we offer a collaborative inclusive and growth-focused environment where colleagues can build meaningful careers.

Our National Catastrophe Claims team supports customers during some of their most challenging moments. Through innovative virtual claims solutions we help customers recover more quickly by providing timely guidance professional expertise and seamless claim resolution.

About the Role

As a Residential Virtual Appraisal (RVA) Advisor you will play a key role in helping customers navigate residential property claims following a loss. Using virtual technology you will inspect damages develop repair scopes prepare estimates and guide customers through the claims process.

Success in this role requires strong customer service skills sound estimating knowledge analytical thinking and the ability to make informed claims decisions while providing a positive customer experience.

Key Responsibilities

Customer Experience (Legendary Service)

• Deliver a customer-first experience through empathy active listening and clear communication

• Guide customers through the virtual appraisal process and explain claim outcomes repair options and next steps

• Provide timely updates and support throughout the life of the claim

Virtual Inspection & Claim Management

• Conduct virtual property inspections to assess damages and determine repair requirements

• Prepare accurate repair scopes and estimates using industry-standard estimating platforms

• Maintain detailed claim documentation and ensure timely claim resolution

• Manage a high-volume caseload while balancing quality productivity and customer outcomes

Analytical Thinking & Decision Making

• Gather and evaluate information from multiple sources to support claim decisions

• Apply policy knowledge and coverage understanding to determine appropriate claim outcomes

• Review estimates and supporting documentation to ensure fair and accurate settlements

Collaboration & Teamwork

• Partner with contractors vendors adjusters and internal stakeholders to support claim resolution

• Contribute to team objectives and operational performance goals

• Share knowledge and best practices to support team success

Growth & Continuous Improvement

• Develop expertise in residential construction estimating and claims handling

• Support process improvements and the ongoing evolution of virtual claims practices

• Pursue professional development opportunities including CIP designation and industry certifications

What You Bring

• 2 years of residential property claims adjusting experience preferred

• Strong understanding of residential construction and repair practices

• Experience using Xactimate and related estimating platforms

• Excellent customer service communication and negotiation skills

• Demonstrated ability to investigate analyze and resolve complex claim situations

• Strong organizational skills and ability to manage competing priorities in a fast-paced environment

• Progress toward or completion of a CIP designation is considered an asset

• HAAG certification or equivalent building damage training is considered an asset

• Provincial claims licensing may be required

• Bilingual (English/French) communication skills may be required depending on location

Why TD Insurance

• A supportive and inclusive culture that values your growth

• Opportunities for career development and advancement

• Flexible and innovative ways of working

• The opportunity to help customers during critical moments in their lives

• Meaningful work that makes a real difference for our customers and communities