Renewal Manager
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Job Summary
Req Id:432447
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
The Renewal Manager role is a quota-carrying role that collaborates with Sales and external Partners on the renewal of all Cisco Software Subscription and maintenance opportunities for a defined set of accounts. Renewal managers work collaboratively to develop a holistic view of customer renewal requirements and objectives to define a strategy for on-time renewals. Renewal managers possess strong knowledge of negotiation strategies and orchestrate cross functional resources to secure every renewal minimizing risk and annual recurring revenue attrition. The renewal team collaborates with Product Management Sales operations and IT teams to respond to real time customer impacts.
- Accountable for owning and executing a portfolio of renewal contracts of hardware software and services across an assigned customer account
- Work with customer executives partners and vendor teams to develop a holistic deep view of customer requirements and objectives and define a strategy to drive on time renewals
- Develop and action strat egic account plans for accounts and submits opportunity utilizing Bell tools while delivering relevant business case information to key stakeholders
- Build total contract opportunities and financial models for the purpose of presenting to clients senior financial staff
- Achieve sales objectives including quota and productivity requirements and other key performance indicators
- Works in and develops an expertise in Bell proprietary tools (pricing tools Unified Database etc.) as well as vendor owned tools (Cisco Commerce Workspace Cisco Commerce Workspace- Renewals etc.)
- Spend > 50% of time in contact with customers; mainly interact with information technology line of business and key decision makers
- Spend 25% -50% of your time building awareness to assess customers landscape and inventory in an effort to cross and upsell
- Education: Bachelors degree preferably in Business Engineering Computer Science or Communications. Post graduate degree preferred
- 3-5 years of previous related experience with 1 to 2 years of sales experience in the information technology industry specifically in areas such as: consulting service delivery management sales and partner management
- 5 years of experience with subscription and software offers
- Solid business acumen with an understanding of business mathematics financial strategies and performance indicators can apply that knowledge to clients economic environment and purchasing habits
- Comprehensive knowledge of Cisco services portfolio which include Advanced Services and Technical Services is necessary to be effective in this role
- Working experience with large technology OEM s maintenance renewal programs and tools preferably Cisco
- Experience building effective account plans and communicating them to partners in corporate sales environment with a strong sales background managing and closing large-complex annual renewals
- Highly motivated self-starter displaying ability to work effectively with internal resources and demonstrate strong team leadership within the set strategies
- Excellent social /customer service skills exceptional written and oral communication capabilities
- Strong organizational and time management skills to meet deadlines & handle changing priorities
- Strong knowledge of Microsoft Office suite tools with an emphasis on excel Salesforce knowledge an asset
- In the course of their duties this person will be required to interact with French & English speaking stakeholders across Canada
- As part of the job this person will be required to produce documents in French & English
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Canada : Ontario : Ottawa
Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 10/02/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
