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Relief Shelter Support Worker
Job Location:
Monthly Salary:
Posted:
4 June 2026 (30+ days ago)
Posted:
Application Deadline:
17 July 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe temporary refuge and critical services to support them in healing rebuilding their lives and integrating back into a community. At Red Door we strive for quality care advocacy collaboration integrity and accountability.
Role Summary:
This position provides Relief coverage for absences of Full-time and/or Part-time Shelter Support Workers and Shelter Workers. The Relief Shelter Support Worker is responsible for the daily operations of the residence and assisting residents with their needs in compliance with the Red Door Family Shelter (the Shelter) policies and programs. This position may be called upon to conduct emergency intakes and short-term case management services.
Position Type: Casual/On-call
Key Accountabilities:
Case Management
- Provides emergency intake and orients new residents on shelter rules and regulationswhen a Shelter Worker is unavailable to do so following established guidelines.
- Maintains contact with residents by providing feedback behavior management input and/or crisis intervention on issues pertaining to daily living and compliance withdeveloped action plans.
- As directed ensures residents are receiving required community services (e.g. legalservices housing immigration health etc.) by advocating and coordinating outreach asnecessary to advance clients cases.
- Collaborates with Shelter staff on client needs and supports planning for transition tocommunity living.
- Accompany residents to external meetings and appointments as required.
- Update progress reports and identifies issues and provides feedback for casemanagement reporting.
- Assists Shelter Housing and Outreach Workers in providing support feedback andinformation to facilitate resident transitioning back to the community.
- Supports residents in following through goals and ensures resident chores are completed.
- Enforces house rules and performs scheduled room/unit checks; removes any items thatare not permitted within the shelter; screens visitors reports unacceptable behavior andensures the cleanliness of the rooms/units.
- Educates and supports residents to ensure rooms/units are maintained in a clean andorderly fashion as per Red Door Family Shelters standards. Leading supportingfacilitating and acting as role model to residents for cleaning shelter living spaces.
- Clean and set up rooms/units in preparation for new residents when required.
- Documents notes in communication logs To Do logs and in the database (SMIS WISH)
- Assumes other such responsibilities as may be deemed necessary from time to time.
Residence Operations
- Responsible for reviewing daily status updates of the residence to understand currentissues and ensure follow up is provided in a timely basis.
- Implements assignments for residents which includes household chores action planningto resolve any outstanding issues and participates in the completion of outstandingchores.
- Maintains and monitors household and medical supplies. Distributes client medicationsand household supplies following designated protocols.
- Responsible for providing a safe living environment through observation takingappropriate action and applying conflict resolution techniques. This involves screening ofvisitors crisis support including the escalation of issues to management and/or contactwith local authorities when deemed necessary.
- Performs administrative functions following established guidelines in the distribution offinancial assistance references letters transportation etc.
- Assumes other such responsibilities as may be deemed necessary from time to time.
Qualifications:
- Post-secondary education in a relevant program required from an accredited collegeor university or combination of education and experience.
- Previous experience of a minimum of 6 months to 1 year working in an environment inproviding critical support services to members of the community.
- Detail oriented individual with solid evaluation organizational negotiation and conflictresolution skills.
- Hostel Training Certificate including CPR WHIMIS Hostel Standards and Guidelinesmental health intervention and crisis intervention VAW specific training
- Ability to conduct interviews with clients to complete emergency intakes and implementservice plans.
- Demonstrated ability to identify and provide solutions to client needs through standard oralternative practices.
- All staff volunteers and students require criminal reference checks. This includesvulnerable sector screening which must be updated every three years.
- Thorough understanding of community services available to residents and applicablestandards and guidelines.
- Demonstrated ability to deal courteously and effectively with staff and general public.
- Customer Service Focus/Communication/Initiative/Energy and Stress Management
We thank all applicants. However only those selected for an interview will be contacted. NO PHONE CALLS PLEASE.
Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.
The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals members of the 2SLGBTQ community Black Indigenous and people of colour newcomers to Canada and individuals with disabilities to apply.
Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.
About Company
For over 30 years the Red Door Family Shelter has been providing emergency housing and support services to women escaping domestic violence, to refugees, and to families experiencing a housing crisis in the Greater Toronto Area. Each year the Red Door helps over 500 families heal and ... View more
