Registry Agent Navigation Centre (Salvation Army Centre of Hope)

Hours of Work: Mon Fri between 8:30am 5:00pm

Location: Salvation Army Centre of Hope 428 9 Ave SE Calgary AB

The Opportunity

Are you a compassionate approachable person who is patient empathetic and ready to help people through challenging circumstances This role is based at the Salvation Army Centre of Hope where youll support vulnerable individuals with important registry and identification services.

As a Navigation Centre Registry Agent youll help people access essential services including applying for identification and Alberta Health Care cards. Youll explain processes clearly listen without judgement and provide calm respectful support. The ideal candidate is comfortable working with people from diverse backgrounds following policies and procedures protecting confidential information and finding practical solutions while maintaining patience and compassion.

If youre motivated by meaningful community service and want to make a positive difference in someones day this could be the opportunity for you.

A Place to Belong

AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you to feel supported throughout your journey with us.

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Competitive salary and flexible benefits with five packages to choose from and up to $3000 in health and wellness spending accounts.
• Employer-paid retirement savings program including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel insurance memberships driver education registry services and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development with unlimited learning opportunities and dedicated time for personal growth.
• Paid vacation and personal days including three weeks of vacation to start a Me Day a Volunteer Day and the option to purchase additional vacation time.
• Flexible work models that make sense for your lifestyle.

Who You Are

• Youre compassionate empathetic and patient and you understand the importance of treating every person with dignity respect and kindness.
• Youre comfortable working with vulnerable people and individuals from diverse backgrounds and you can build trust through a calm welcoming and non-judgmental approach.
• You communicate clearly and listen carefully especially when explaining identification Alberta Health Care and other registry application requirements.
• You can remain calm and professional in difficult or emotionally charged situations using patience and sound judgement to support positive outcomes.
• Youre committed to providing accessible respectful service and helping each person navigate the process as confidently as possible.
• Youre comfortable learning and following policies and procedures completing documentation accurately and handling personal information confidentially.

How Youll Make an Impact

• Report to the Manager of Member and Travel Services.
• Provide compassionate respectful and client-centred service to vulnerable individuals at the Salvation Army Centre of Hope helping them understand and access relevant registry services.
• Assist clients with identification applications and other registry transactions ensuring information is complete accurate confidential and processed in a timely manner.
• Support clients with Alberta Health Care applications by explaining requirements reviewing information for completeness and helping them navigate the application process.
• Create a welcoming and psychologically safe service experience by listening with empathy maintaining professional boundaries and connecting clients with appropriate supports or resources when needed.

What You Bring to the Table

• Youre at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). Youve got strong communication skills and sales or customer service experience. Along with a commitment to learning.
• Your awesome attitude and genuine desire to help people is what matters most in this job. If have the below certifications great! If not dont worry we will train you
  • General registry skills certification (Basic)
  • Commissioner for Oaths (Registry-related business only)
  • Marriage License Commissioner
  • AHW certification
  • Corporate Registry certification

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you to feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however only those selected for an interview will be contacted.