Regional Operations Specialist – Canada

Regional Operations Specialist Canada - REMOTE POSITION

JOB SUMMARY

Under the guidance of the Regional Director-Canada the Regional Operations Specialist - Canada is responsible for supporting the planning sourcing and execution of GBTAs on-site and virtual events in the Canadian market. The role also helps drive buyer/supplier community engagement through membership operations and supporting the regional team with administrative duties.

RESPONSIBILITIES

RegionalEventOperations

• Manageprojectsand operations for multiple concurrent in-person and virtual events in the Canadianmarket reporting progress tokey stakeholders.
• Collaborate withGlobal Operations Business Development and Marketing teams to coordinate event timelines action items and deadlines ensuring successful delivery of regionaland localevents throughappropriate projectmanagement tools(Airtable).
• For our annual Canada Conference manage the call for proposals process including collection of education materials for breakout sessions speaker management and development and delivery of the event agenda.
• Collate staff and vendor post event feedback to support the improvement ofevents.
• Partner with the registration team toguideevent registration and reporting viaCvent.
• Serve as a key point of contact foron-site support atregionalCanadaevents;ensuring a high-quality service-oriented experience aligned with the Associations mission.
• Support vendor and supplier relationship management by coordinating eventlogisticswith hotels A/V providers and other third-party vendors.

Engagement and Membership

• Coordinatemembership recruitment and retention by developing creative strategies to grow the Canadianmember base expanding the prospective member database and increasing Associationand Foundationawareness in theCanadiancorporate travel market.
• Administermembership operations including responding to email queries processing invoicing tracking renewals (including Volunteer Memberships) and generatingappropriatereporting.
• Analyze membership data toidentifytrends growth opportunities and retention risks;coordinatewith Marketing to support member acquisition campaigns and drive ongoing community engagement.

• Other duties as assigned.

REQUIREMENTS

• Bachelors degree or equivalent related work experience.
• Minimum 3 years of project management/coordination experience in event or membership management.
• Strong digital systems acumen including cloud-based systems. Proficient in MS Office Suite Zoom/Teams CRM and project/event management systems.
• Excellent interpersonal (oral and written) communication time management administrative multitasking customer-service focused and organizational skills.
• Focus on details/results with proven track record.
• Native English fluency.
• Active Passport and ability to travel outside of Canada (typically to the US).
  

PREFERRED EXPERIENCE AND SKILLS

• Cvent experience.
• Experience supporting trade show events.
• French language skills.
• Ideally located in Toronto ON area or within Canada in Eastern Time zone
• Expected to travel to events and internal meetings primarily in Canada and US.
  

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Remote work environment.
• Prolonged periods sitting/remaining stationary at a desk and working on a computer.
• Must be able to remain stationary and move for long periods of time during events.
• Must be able to work a variety of hours in order to accommodate various meetings and events.
• GBTA welcomes all candidates and supports inclusivity and diversity in the workplace.

TRAVEL REQUIRED

• Up to 10%; Travel to regional events US-located internal meetings or other GBTA events/meetings as needed.
  

Remote Canada-based required. Active Passport required.

This role will be employee of record based. We partner with Deel for employment (EOR) services.

The Global Business Travel Association (GBTA) is the worlds premier business travel and meetings trade organization headquartered in the Washington D.C. area serving stakeholders across six continents. GBTA and its 9000 membersrepresent and advocate for the $1.57 trillionglobal business travel and meetings industry. GBTA and the GBTA Foundation deliver world-class education events research advocacy and media to a growing global network of more than 28000 travel professionals and 125000 active contacts. For more information visit follow us onLinkedInYouTubeTwitterandFacebook.

GBTA Team Values and Culture Statement:

• We recognize our people are our most valued asset and treat ourselves and each other with kindness authenticity and empathy.
• We are curious innovative and adaptable to a changing world.
• We embrace our global diversity and are committed to a culture where everyone feels welcomed and respected.
• We deliver results by working collaboratively and believe in the power of teamwork to drive long-term change and mutual success.
• We are driven to create a more sustainable future for both the planet and its people and a balanced environment where work and life can coexist and thrive.

GBTA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Senior IC