Recovery & Tribunal Affairs Administrator

Recovery & Tribunal Affairs AdministratorThe Recovery & Tribunal Affairs Administrator is responsible for the management of resident accounts collection activities and files related to tenancy matters including representation before the Tribunal administratif du logement (TAL).This role requires a strong understanding of Québec residential tenancy legislation including the Civil Code of Québec as well as a minimum of two (2) years of practical experience managing matters before the TAL. The incumbent supports legal proceedings handles complex account files and collaborates with on-site teams and external partners to ensure compliance accuracy and the timely resolution of tenancy-related analyze and adjust current and former resident accounts ledgers utility charges legal service fees and collection-related a high volume of move-outs and prepare account effectively with residents to address concerns resolve account discrepancies and establish payment arrangements when bankruptcy and consumer proposal (debt consolidation) files in accordance with applicable as a liaison between Boardwalk collection agencies and insolvency supporting evidence and legal documentation including applications hearing notices affidavits and related materials for submission to the Tribunal administratif du logement (TAL) and other competent Québec the service of legal documents and ensure compliance with procedural Boardwalk professionally at hearings involving tenancy matters before the Tribunal administratif du logement (TAL) and other competent Québec guidance and support to project teams and Leaders regarding payment defaults bad debt and matters governed by the Civil Code of Qué & Experience RequirementsCollege diploma (DEC) in Administration Legal Studies or a related field or an equivalent combination of education and experience (asset).Minimum of two (2) years of experience with Québec residential tenancy legislation including the Civil Code of Québec and administrative processes before the Tribunal administratif du logement (TAL) (assessments may be required).Previous legal experience is considered an of three (3) years of customer service experience with a demonstrated focus on conflict resolution and negotiation (asset).Technical RequirementsStrong proficiency with Microsoft Office applications particularly drivers licence and access to a RequirementsFrench: Required both written and : Preferred both written and -Technical RequirementsStrong commitment to delivering exceptional customer to take ownership of actions and decisions and follow them through to problem-solving and decision-making organizational and time-management abilities with the capacity to manage multiple properties and competing to work both independently and and flexibility in a dynamic work level of initiative and commitment to quality and attitude professionalism and to meet deadlines and perform effectively in high-pressure situations.*The use of English may account for up to 40% of communications associated with this role for the purpose of communicating with English-speaking residents and certain internal and external stakeholders.