Quality Manager

SYSTRA Canada is part of the SYSTRA group an international consulting and engineering group a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions whether for passengers or goods: feasibility studies of building a new railway line increasing the capacity of the existing infrastructure privatization of a railway.

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Under the supervision of the Senior Manager CPG Quality Management the Manager CPG Project Quality Assurance leads quality assurance and oversees quality control at a project level. Accountable for quality assurance and quality control decisions of the assigned delivery project. Leads an appropriately sized and skilled team of Lead Project Quality Assurance Senior Coordinator Quality Assurance (SCQAs) and Quality Control Coordinators with responsiblity for achieving the quality objectives set for the project(s) assigned. Produces detailed quality assurance and quality control reports for the project(s) as required within the reporting cycle as well as performing a training role for the implementation of the quality management system for the project. Coordinates with other project controls and project management leaders of the project(s) ensuring the agreed quality management system policies plans processes and procedures are consistently adhered to. Supports the (Integrated) Project Delivery Teams and Senior Manager CPG Quality Management to deliver the projects safely on-time on-budget and to an agreed level of quality determined by the projects design.

KEY CONTRIBUTIONS

Functional/Technical

Reporting to Senior Manager CPG Quality Management the Manager CPG Project Quality Assurance is responsible for the leadership and delivery of quality assurance and quality control for assigned projects which includes being:

Accountable to (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the projects quality assurance and quality control and providing recommendations for resolving any non-compliance and/or issues

Responsible for the application of CPG Quality Management System including project specific plans processes and procedures and guides as extensions to and consistent with the CPG Quality Management System including the continual improvement cycle drawing on previous experience and industry practice

Responsible for the Project Quality Management Plan detailing the objectives of the project as consistent with CPG strategy and objectives and in alignment with the (Integrated) Project Delivery Team and Senior Manager CPG Quality Management

Responsible for the identification development reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system performance

Responsible for development and training (Integrated) Project Delivery Team on Project Quality Assurance Plan CPG Quality Management System and Continual Improvement by way of but not limited to workshops courses online education and orientation (onboarding) of (Integrated) Project Delivery Team members

Responsible for the assurance management and review of 2nd Party contracted quality submissions e.g. ITPs

Responsible for the review and approval of Quality control site reports and test results ensuring all documentation meets project quality assurance plan requirements and industry standards.

Responsible for ensuring all quality control inspections testing and site visits are conducted as per Quality assurance plan requirements.

Responsible for the identification resolution or escalation of quality issues

Supports the development and application of audit on the (Integrated) Project Delivery Team and 2nd Parties (direct contracted parties) with respect to compliance with CPG Quality Management System and contracted obligations alongside (Integrated) Project Delivery Team and Manager CPG Quality Audit

Supports the implementation of continual improvement initiatives

Supports working groups and committees with specialized functional knowledge and offers expert recommendations concerning quality assurance

Customer/Stakeholder

Works strategically develops and cultivates key relationships with a wide number of internal and external stakeholders including but not limited to contracted parties government agencies and/or communities to aid in the successful delivery of the Project Quality Assurance Plan

Pro-active participant in project delivery management meetings presentations and committees and quality management functional meetings presentations and committees

Acts as an ambassador and liaison for Metrolinx as necessary

Communicates and provides support to both internal and external clients to enhance and achieve organizational goals

Liaises with internal departments regarding operational issues or improvements and provides Quality subject matter expertise to management team on as required basis

Develops fosters and maintains relationships with provincial ministries municipalities external authorities private companies and the public to facilitate the advancement of organizational objectives

Works with staff at all levels to exchange information coordinate efforts and resolve issues

Collaborates with other stakeholders and functions across Metrolinx to ensure alignment of activities and other ongoing initiatives

Operational Excellence

Fosters a safe and healthy work environment and complies with health safety and environmental standards that meet or exceed legislated requirements

Establishes and maintains quality assurance and control on assigned project(s) ensuring deficiencies are addressed promptly and minimizes corporate liability by working with stakeholders to identify and mitigate risk and resolve issues

Develops and implements effective quality assurance strategies and tactics supported by data driven analysis and observed rationalised industry practices

Develops service levels measures and performance targets and regular reporting

Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals

Supports project delivery and organizational initiatives to be on time and within budget

Supports a culture of continual improvement for an environment of high service standards and timely delivery

Recommends change to policy plan process or standards for continual improvement and to advance excellence in project management practices

Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement

Remains current on trends behaviors and industry practices

Financial Stewardship

Identifies potential risks and risk mitigation activities to inform budget estimating and forecasting functions

Manages resource budget for Project Quality Assurance Lead Senior Quality Assurance Coordinators (SQACs) and Quality Control Coordinators assigned to the project and expenses within the roles scope and budget

Develops and maintains departmental budget ensures adherence to budget constraints analyzes variances scrutinizes expenditures and approves payments and takes appropriate action to ensure budget is at or under plan within the roles scope

Assesses and determines required workforce planning requirements to perform and maintain service levels identifies budget constraints and overall impact on financial resources within the roles scope

Prepares and monitors annual budget and submits a business plan regarding budget related expenditures within the roles scope

Monitors progress to ensure that planning objectives are delivered on time and within budget that anticipated business results are achieved and able to explain off-plan overages and exceptions within the roles scope

Establishes processes controls and measures to ensure appropriate expense allocation cost management and overall fiscal responsibility within the roles scope

Maintains departmental budget ensures adherence to budget constraints analyzes variances scrutinizes expenditures and approves payments and takes appropriate action to ensure budget is at or under plan within the roles scope

People Leadership

Directly manages up to 10 individuals performing quality assurance and quality control related tasks manages the work of contractors assigned to the team and maintains engagement of consulting support

Provides leadership and direction to staff and project team (e.g. defines team member roles responsibilities and expectations) including coaching and mentoring to ensure the quality and consistency of work

Manages staff performance to ensure adherence to timelines and objectives while addressing any performance gaps through correcting actions and timely feedback to ensure a cohesive operational unit and the optimum use of team skills

Be the subject matter expert and develop organization capability for quality assurance and quality control

Creates a working environment that is aligned with the organizations desire to be a best company to work for ensuring that people resources possess the required skills are supported and have the resources to do the job

Demonstrates leadership and core competencies at a high level and is an exemplary model of living the corporate Values and Code of Ethics

Develops and maintains an environment of positive collaboration through developing relationships and engagement across Metrolinx and other stakeholders

Education : Degree in an applicable or relevant field

Experience :Minimum 8 years progressively senior leadership experience and/or related experience in Quality Assurance

Certifications or Designations : Relevant Quality Assurance qualification from a recognized Institution

Leadership Competencies and Specialized Skills:

- Service-Focused Leadership
- Building a High Performance Culture
- Communicating Effectively
- Delivering Superior Results
- Energizing the Team
- Making Sound Decisions
- Living the Values
- Personal Effectiveness
- Collaborative Partner

Technical Competencies:

Demonstrable exceptional technical skill in quality assurance and quality control in project management/construction industry including the creation and delivery of detailed Project Quality Assurance Plan including quality control

Highly skilled in quality assurance and quality control theory principles and practice

Comprehensive understanding of broader project management theory principles and practice

Strong leadership skills to motivate a team set high standards and clear expectations manage expectations and outputs

Highly articulate with practiced presentation and facilitation skills

Excellent people skills and ability to communicate / interface effectively across the organization and external stakeholders

Exceptional attention to detail with excellent verbal written presentation and communication skills and confident leading meetings of diverse and potentially numerous members

Demonstrable experience of successfully managing competing objectives of external and internal stakeholders and recognizing materiality

Highly skilled at addressing and engaging leaders across the project and organisation

Excellent MS Office skills: Excel Word Powerpoint

Salary Range: CAD 130000 - CAD 170000 (annually)

SYSTRA Canada is committed to having a diverse and inclusive workforce. We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.

Note: In this description the masculine gender is used for easy reading purposes and includes the feminine.

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