Quality Improvement and Risk Management Lead- Contract 12 Months

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges from information and education to case management psychosocial rehabilitation housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that in addition to dealing with client mental health issues address social determinants of health using the recovery model.

PURPOSE OF THE POSITION:

We are seeking a skilled and collaborative Quality Improvement and Risk Management Lead to join our team for a 12 month maternity leave contract. This role is responsible for advancing organizational quality improvement initiatives with a strong focus on accreditation readiness and continuous improvement practices. During the term of the contract the QIRM lead will provide leadership and coordination of quality improvement and accreditation activities ensuring alignment with organizational priorities and standards. The role will also maintain oversight of risk management processes supporting a proactive approach to identifying assessing and mitigating risk across the organization.

Reporting to the Director Strategy Quality and Organizational Excellence (SQOE) this individual will have responsibility for applying and leading a quality improvement and risk management lens to initiatives and projects that enhance safety satisfaction and increase operational efficiency and resources.

The Quality Improvement and Risk Management Lead will contribute to the departmental mandate through redesigning processes supported by technology that enhance the experiences and outcomes of all stakeholders increase operational efficiencies and reliability and reduce clinical and operational risks. This role involves developing implementing and monitoring quality improvement initiatives and risk management strategies to ensure compliance with regulatory standards and to promote a culture of continuous improvement

DUTIES and RESPONSIBILITIES:
Facilitates the management collection and analysis of clinical and non-clinical CMHA data at theemployee client family and community and stakeholder level to find opportunities for quality improvement risk management and service enhancement opportunities
Participates as a member of the management team in providing expertise and guidance on
continuous quality and risk management improvement initiatives
Liaises with employees to communicate and promote the importance of continuous improvement goals
Supports teams on the use of continuous quality improvement and risk management tools and processes as well as provides resources to employees to achieve or exceed goals
Oversees the quality improvement plan program activities and develops quarterly and annual quality reports while ensuring compliance with standards
Co-Leads the Accreditation and certification process with the organization
Responsible for gathering and evaluating risk management data from the organization and analyzing data for patterns and trends in care delivery
Assists with organization wide education and capacity building related to quality improvement and risk management
Coordinates consumer input/feedback surveys reviewing results and providing recommendations for improvement
Keeps up to date on best practices trends and applications related to continuous quality
improvement and risk management
Responsible for the day to day operations of the quality improvement and risk management portfolio
Collaborates with the management team and front-line employees to coordinate the review of adverse incidents ensuring implementation of recommendations and risk mitigation strategies
Participates in various internal/external committees and community of practices.
Program Management
Supervise and mentor direct report(s) providing guidance and support

Client Safety

Adhere to CMHA Durham client safety programs including program policies as well as infection control and
prevention partnership with clients family members and fellow staff maintain open lines of
communication to assist the organization in identifying and achieving quality outcomes for client safety.
Report client safety incidents and suggested improvements to manager or delegate.

Job Description

Conduct performance evaluations and provide feedback to direct report(s)
Provides oversight of the day-to-day activities. Providing clear and consistent direction and promotingthe teams success through mentorship guidance and performance management.
Create an inspiring team environment with an open communication culture where employees can maximize their job satisfaction and performance.
Leads the organization for client safety
Key roles in emergency preparedness for the organization
In-depth knowledge of issues analysis policy development clinical and operation issues care processes decision-making process control and management and clinical information systems
Knowledge of local and national issues and trends in managed care and primary health care
Excellent oral written communication skills and presentation skills
Ability to work effectively with staff and community organizations
Self-motivated organized creative and able to work independently with good judgement
Ability to minimize risks adhering to established policies and procedures
Ability to initiate manage and implement multiple tasks simultaneously
Ability to effectively attain or exceed organizational goals and objectives and proactively drive quality improvement
Knowledge of MS Office (Word Excel PowerPoint and Outlook) as well as the Internet.
Excellent interpersonal and organizational skills; able to prioritize
Excellent problem-solving and decision-making skills
Ability to maintain confidentiality
Strong knowledge in various aspects of applicable legislation
Effective client relationship building skills; understanding the clients needs and background
Knowledge of MS Office (Word Excel PowerPoint and Outlook) as well as the Internet.
Previous experience in working with electronic medical records and cloud-based incident reporting platforms experience an asset
Ability to work independently and co-operatively as part of a team management board of directors stakeholders and partners such as external vendors
Able to integrate CMHA Durhams philosophy of being a welcoming organization into everyday practice.
General knowledge of the mental health environment in Ontario.
Ability to adapt to change and navigate through ambiguous situations
Project management skills
Knowledge of Indigenous communities and cultural practices (preferred).
Fluency in French considered an asset.
Work outside of normal business hours as required

Other Duties as Assigned
Attend participate in team meetings and all employee meetings
Participate in organizational quality improvement activities e.g. accreditation projects committee work special events
Participate in quality improvement activities at the team/program level
Participate in external committees as required
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities
required of the position.

EFFORT
Sits at desk stands and walks daily to perform the duties of the job.
Concentration conceptualization and attentiveness required daily to answer all inquiries.
Creativity and innovation required daily using sight hearing and touch to operate a computer
Develop strategic actions develop/provide information on policies and procedures
Proofread perform comprehensive assessments and read documents
Resolve conflicts problem solve facilitate meetings attend meetings oversee daily operations prepare documents listen to clients etc.
RISK MANAGEMENT
Minimizes risks adhering to CMHA Durham Policies and Procedures identifying assessing evaluating and controlling risks ensuring well-being of employees and clients

QUALIFICATIONS:
Bachelors degree strongly preferred or post-secondary education (Planning Risk Management Public Administration or Human Services)
Minimum of three five years recent experience in leading/facilitating quality improvement initiatives (design implementation and/or evaluation)
Extensive knowledge and understanding of quality and risk management principles client safety best practices methods and techniques (Continuous Quality Improvement IDEAS Lean Six Sigma change management or other equivalent)
Knowledge of interdisciplinary care models Quality and Risk Management Lead

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class race sexuality gender age faith or ability. With a flexible working model (within reasonable parameters of the program) memberships to meditation apps competitive vacation wellness time and 100% employer paid health benefits work-life balance is not only encouraged but expected. Our Monday Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however only those selected for an interview will be contacted. Please advise us if you require any level of accommodation we are here to help and support you.

Required Experience:

Senior IC