Quality Engineering Lead, Digital & Tech Platforms

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement apply today!

Your Role in Supporting Our Members:

As a Quality Engineering Lead you will provide senior technical and program-level Quality Engineering leadership for complex business-critical initiatives. Your initial assignment will be to lead Quality Engineering across Vancitys Commercial Banking Transformation program followed by other strategic initiatives across Vancity.

You will define and execute an integrated Quality Engineering approach across multiple workstreams platforms vendors and delivery teams. You will ensure that quality reliability security accessibility performance and production readiness are built into delivery and supported by clear traceable evidence.

This is a senior hands-on engineering leadership role rather than a traditional Quality Assurance Lead or test coordination position. You will lead Quality Engineers and workstream QE leads in a dotted-line capacity while contributing directly to automation strategy API validation technical problem-solving quality governance risk management and delivery execution.

You must be comfortable moving between executive-level program reporting and detailed engineering discussions while bringing internal teams vendors and business stakeholders together around a consistent and accountable approach to quality.

This is a full-time permanent role based at Vancitys head office. Our head office is based in Vancouver but we are open to candidates in British Columbia and Ontario. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business needs when required.

How Youll Make an Impact:

Complex Program Quality Engineering Leadership

• Lead end-to-end Quality Engineering for the CBX program as the initial assignment followed by other strategic and complex initiatives across Vancity.
• Establish and execute the overall Quality Engineering strategy test plan delivery roadmap quality gates governance model and reporting approach for programs involving multiple workstreams platforms integrations and delivery partners.
• Provide program-level leadership across functional testing API certification system integration testing regression testing accessibility performance security operational readiness production validation and other applicable quality activities.
• Coordinate Quality Engineering activities across workstream QE leads Quality Engineers product teams engineering teams architecture business stakeholders operations teams and vendors.
• Maintain a complete view of program quality including scope coverage requirements readiness test design progress execution status automation coverage environment readiness test data readiness defect risk dependencies and release readiness.
• Translate program milestones and business objectives into executable Quality Engineering plans measurable readiness criteria and traceable quality evidence.
• Identify cross-workstream risks gaps overlaps and dependencies that may not be visible within individual delivery teams.
• Provide concise evidence-based reporting to program leadership and governance forums including progress risks decisions quality indicators and recommendations.
• Lead Quality Engineering planning and execution through ambiguity evolving requirements integration dependencies vendor constraints and changing program priorities.
• Establish clear accountability for quality deliverables across internal teams and third-party providers without duplicating delivery ownership.

Commercial Banking Transformation

• Apply hands-on CBX or directly comparable commercial banking transformation experience to lead quality across complex member journeys banking capabilities integrations data flows and operational processes.
• Understand and validate end-to-end commercial banking journeys across digital channels core banking services account management money movement access management entitlements alerts credit card services data migration and related integration points.
• Lead Quality Engineering across modern digital banking platforms and their integration with core banking payment document identity card customer information and third-party systems.
• Ensure that business requirements features application programming interfaces integration contracts test scenarios automated tests defects and release evidence remain traceable throughout delivery.
• Define risk-based test coverage for complex banking workflows including authorization entitlements transaction processing exception handling reconciliation auditability accessibility security and operational controls.
• Coordinate testing across multiple vendors and internal delivery teams ensuring that responsibilities dependencies entry criteria exit criteria evidence requirements and defects are clearly understood and managed.
• Support certification integration business validation release governance and production readiness activities by providing defensible quality evidence and clear recommendations.
• Ensure that Quality Engineering planning addresses regulatory privacy security accessibility audit and operational expectations applicable to financial services.

Quality Strategy Governance & Planning

• Translate enterprise Quality Engineering strategy and technical direction into executable program plans aligned with business outcomes delivery milestones and risk.
• Establish a scalable Quality Engineering operating model that can be applied across CBX and future strategic initiatives.
• Champion a shift-left quality approach by engaging Quality Engineering early in requirements design architecture API contract and acceptance-criteria reviews to identify risks clarify expected outcomes and improve testability before implementation begins.
• Define test levels quality gates entry and exit criteria ownership boundaries escalation paths and evidence requirements.
• Establish a risk-based approach to test planning and execution that prioritizes critical member journeys business processes integrations data flows and operational controls.
• Ensure quality activities are planned early and integrated into requirements design development deployment and release decisions.
• Implement measurable quality indicators covering requirements readiness test design execution automation defects environments test data non-functional testing and release readiness.
• Use delivery data and quality signals to identify trends forecast risks and recommend corrective actions.
• Ensure Quality Engineering artifacts and evidence are complete traceable consistent and suitable for governance audit and release decision-making.
• Challenge unclear requirements unsupported quality claims incomplete evidence and delivery decisions that introduce unacceptable risk.

Technical Leadership

• Provide senior hands-on technical leadership across the Quality Engineering community.
• Lead and coach Quality Engineers and workstream QE leads in automation design API testing test architecture data validation troubleshooting and risk-based testing.
• Review test designs automation approaches technical solutions and quality evidence for scalability maintainability and alignment with program risks.
• Guide teams through complex problems involving integrations distributed systems environments data vendor solutions and end-to-end business processes.
• Build alignment across teams through technical credibility clear evidence and sound business judgment while raising Quality Engineering capability and standards.

Automation & Tools

• Define and evolve scalable API-first automation across service integration data and targeted user interface layers.
• Apply modern API testing practices including contract testing schema validation service virtualization integration testing and data-driven validation.
• Integrate automated quality controls and risk-based quality gates into development and deployment pipelines to provide early reliable feedback.
• Measure and improve automation effectiveness based on coverage reliability defect detection maintenance effort and feedback speed.
• Apply reusable AI-assisted agentic and specification-driven techniques with appropriate human review technical validation and traceability.

Quality Advocacy & Delivery Partnership

• Partner with product engineering architecture operations security accessibility and delivery teams to build quality into requirements design development deployment and release decisions.
• Improve solution testability observability logging error handling data validation and diagnostic capability.
• Promote early validation and defect prevention over downstream detection and repeated manual testing.
• Lead root cause analysis for significant defects and production issues ensuring corrective actions address process design code automation environment and data causes.
• Provide an independent evidence-based Quality Engineering perspective and escalate material risks early with practical recommendations accountable owners and decision points.

Hands-On Engineering

• Design build review and troubleshoot automated validation across API service integration data system and targeted user interface layers.
• Validate complex end-to-end workflows spanning multiple systems vendors environments and data sources.
• Contribute directly to automation frameworks shared utilities test harnesses pipeline integration test data solutions and technical proofs of concept.
• Use logs service responses databases events and monitoring information to diagnose failures and isolate root causes.
• Partner with specialist teams to support performance security accessibility reliability and regression validation.

What Youll Bring to the Team

Mandatory Experience

• 10 or more years of experience in software engineering Quality Engineering test engineering or a closely related field.
• Hands-on Quality Engineering experience with Intellect Design Arenas Contextual Banking experience platform or directly comparable commercial banking transformation experience is mandatory. This must include functional API integration data end-to-end and automation testing within a complex commercial banking implementation. Experience limited to program oversight vendor management or test coordination will not meet this requirement.
• Hands-on experience testing Temenos T24 or a similar core banking platform is mandatory including direct involvement in functional integration API data or end-to-end testing.
• Demonstrated experience leading end-to-end Quality Engineering for a complex program involving multiple workstreams integrated platforms internal teams third-party vendors and major business or technology dependencies.
• Strong hands-on automation engineering and programming experience including designing scalable frameworks reviewing code and architecture integrating automated tests into delivery pipelines and troubleshooting technical failures.
• Strong understanding of commercial banking journeys digital banking platforms core banking integrations access and entitlement models transaction processing data migration and operational readiness.
• Experience developing risk-based test strategies and plans covering functional API integration end-to-end regression performance security accessibility reliability resilience and production readiness.
• Experience establishing traceability and evidence-based reporting across requirements test coverage automation defects environments test data risks and release readiness.
• Demonstrated ability to lead workstream QE leads and senior Quality Engineers through influence in a matrix or dotted-line model while communicating technical status risks and recommendations in clear business language.

Youll Thrive Here If You Are:

• Engineering-minded Treating testing as a software engineering discipline.
• Collaborative Influencing teams and building alignment without formal authority.
• Analytical Solving complex technical problems in ambiguous environments.
• Innovative Exploring AI-driven automation and modern engineering practices

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of $113000 to $153000 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Senior IC