Quality and Process Coordinator

Ledcor is hiring a Quality and Process Coordinator to support data quality process improvement and system administration within our Business & Employee Services (BES) group. Reporting to the Team Lead Quality & Projects you will analyze HR data identify trends and recurring issues and collaborate across Employee Services and HR COEs to drive continuous improvement in how our shared services team operates.

This role sits at the intersection of data process and peoplewhere attention to detail meets a genuine curiosity for how things can work better. You will support audits maintain process documentation contribute to system projects and help keep the knowledge base that our Employee Services team relies on accurate and up to date. If you are someone who finds satisfaction in making systems work better and data more trustworthy this role is a strong fit.

Come and join the True Blue team and apply today!

Essential Responsibilities:

• Support regular data quality audits in audits in Service Now Five9 Workday and JDEby applying data integrity rules identifying errors documenting recurring issues and distributing results to impacted team members for correction

• Compile findings trends and root causes into clear summaries and basic metric visualizations using existing templates to support team communication and process improvements

• Maintain and update Employee Services process documentation in ServiceNow including SOPs work instructions and job aids related to audits in Service Now Five9 Workday and JDE

• Participate in Employee Services project work including discovery design and implementation activities for Workday JDE and ServiceNow; track project progress and provide regular stakeholder updates

• Support system upgrades releases and enhancements across Workday ServiceNow JDE and integrated platforms; assist with testing and identifying workflow improvement opportunities

• Action Knowledge Base article requests in ServiceNowcreating new articles or updating existing onesensuring compliance with formatting and content standards

• Collaborate with the BES Performance Management team to review KPI visualizations and provide feedback to improve clarity usability and quality reporting

• Support Employee Services Team Leads in resolving escalated issues preparing materials for process updates and tracking HRIS tickets for continuous improvement initiatives

Qualifications:

• Bachelors degree in Business Administration Human Resources or a related field

• Minimum 4 years of professional experience in a role with a strong focus on data administration and analysis

• Experience working with HRIS or HCM platforms such as Workday JD Edwards ServiceNow or Oracle HCM in a support or coordination capacity

• Strong attention to detail with the ability to identify patterns inconsistencies and improvement opportunities in data and processes

• Proficiency with Microsoft Excel and data reporting tools; experience with report writing or database management is an asset

• Solid organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment

• Clear written and verbal communication skills; comfortable collaborating across teams and presenting findings to stakeholders

• Knowledge of data integration tools (web services SFTP) cloud computing concepts or process automation is an asset

Work Conditions:

Hybrid role working 1-2 days per week in the office or as business need require

Compensation

$52400.00 - $72050.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.