Project Performance Manager Restoration

• Training & development
• Dental insurance
• Health insurance
• Opportunity for advancement

• Track project milestones deadlines profit margins and job progress
• Monitor project profitability and gross margin performance
• Review work-in-progress (WIP) and aged projects to ensure timely resolution
• Monitor estimate upload timelines and carrier SLA requirements
• Ensure forecast information is accurate and up to date
• Support weekly production and review meetings

• Monitor key performance indicators (KPIs) and operational targets
• Follow up on outstanding action items and commitments
• Escalate and review project risks concerns and bottlenecks
• Ensure projects continue progressing toward completion
• Identify trends affecting profitability productivity and customer experience
• Drive consistency across project management processes and standards

• Review project documentation for completeness and accuracy
• Audit notes photos reports and job files
• Monitor internal compliance requirements
• Ensure company processes and standards are being followed
• Help maintain readiness for insurance partner and franchise audits
• Manage internal compliance protocols

• Identify opportunities to improve workflow and efficiency
• Help develop reporting and dashboards
• Support process improvement initiatives
• Assist with implementation of new systems and best practices and monitor success
• Support customer issue resolution

• Highly organized and detail-oriented
• Comfortable holding others accountable
• Strong analytical and problem-solving skills
• Excellent communication and follow-up abilities
• Able to balance multiple priorities in a fast-paced environment
• Process-oriented with a passion for continuous improvement
• Confident working with data reports and performance metrics
• Confident influencing and challenging others when standards are not being met
• Ability to build credibility and drive accountability through relationships rather than authority

• Experience in property restoration construction insurance or project management
• Previous experience as a Project Coordinator Project Manager or similar role
• Experience with DASH XactAnalysis Encircle or similar project management systems
• Advanced Microsoft Excel and reporting skills are considered an asset

• Comprehensive benefits package
• Ongoing professional development
• Opportunity to play a key role in helping a growing organization scale
• Collaborative high-performing team environment
• Clear opportunity to expand responsibilities as the business grows

By joining ServiceMaster Restore youll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to The ServiceMaster Company LLC.