Program Support Specialist, FAAD

Reporting to the Associate Dean Media and Performance the Program Support Specialist (PSS) is responsible for providing administrative and program delivery support to the Faculty of Animation Arts and Design (FAAD).
The incumbent is the front-line point of contact for program-related inquiries and supports the programs administrative and organizational needs of the Faculty team (e.g. Associate Dean administrators faculty coordinators staff) and students. The incumbent also works closely with agencies internal/external stakeholders and organizations to provide information linkages.

What You Will Be Doing

• Compiling program-related documents and preparing necessary reports/correspondence including Program Reviews mandated consent renewals for degree programs and external accrediting organizations;
• Maintaining appropriate student information related to exceptional program status such as probation incomplete status or other unique academic arrangements and provide details to students/faculty/coordinators/administration/Office of the Registrar where necessary;
• Responding to internal and external inquiries about program content program development curriculum and administrative policies and procedures;
• Developing reports and databases to track information;
• Investigating and resolving complex problems and concerns related to assigned programs;
• Compiling and verifying documents for new and revised curriculum changes updating databases maintaining records of submissions to academic committees following up on missing information or changes;
• Tracking online portfolio submissions portfolio fee payments and other specialized documents that are submitted for consideration;
• Developing reports forms and processes for special admissions requirements organizing admissions events where required;
• Maintaining ongoing communication with partner universities for joint programs;
• Scheduling and organizing meetings for the Program Advisory Committees including contacting members and monitoring responses;
• Coordinating the administrative logistics for program-specific activities and events including Auditions Awards Nights and other student- and enrolment-related events in collaboration with coordinators faculty and the APA;
• Performing other related duties as required.

About You
You enjoy balancing many different tasks staying organized and planning and have the ability to integrate multiple streams of information prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You have a highlycollaborativespirit and interpersonal skillswith theabilityto work with others to support establishing and achieving collective goals.

You are an analytical thinker and have a knack forthinking criticallyabout how processes flow and how to build systems.

The successful candidate will also meet the following qualifications:

• A minimum of a 3-year diploma/degree in Business Administration or Office Administration or a related field;
• A minimum of 3 years of experience with word processing spreadsheets database management internet research and office administration (equivalencies to be considered);
• Proven ability to work in a fast-paced environment and deal with aggressive timelines and the associated pressure
• Advanced customer service organizational and communication skills are required.

Who We Are
Every member of the Sheridan community is passionate about the transformational role we play in peoples lives. Our strategic plan Sheridan 2027: Forging the Future ( charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses were making meaningful strides towards developing an equitable and inclusive community.

• For more information visit: Why Work at Sheridan

Other Details
Faculty/Department: Faculty of Animation Arts and Design
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position On-site at least 3 days/week
Reference #: J0926-0322
Employee Group: Support Appendix D
Type of Vacancy: This is a temporary replacement position
Payband: H
Hourly Range: $38.09 - $44.04
Hours/Week: 35
Hours: 9:00 am to 4:30 pm
Application Deadline: October 1 2026
Application Details: This is a temporary position that may continue up to July 3 2028

First Nations peoples have lived on this part of Turtle Island for millennia stewarding the land the water and all that contributes to life in this region. Today the culture and presence of First Nations Inuit and Metis peoples enrich the lands and people of this territory.

Over two centuries ago the Mississauga people welcomed settlers to this territory providing sustenance and engaging in trade and commerce. Between 1781 to 1820 eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to Sheridan campuses are located on Treaty 14 also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820.
Treaty history is foundational and it is our collective responsibility to honour the land as we honour and respect those who have gone before us those who are here and those who have yet to come. We are grateful for the opportunity to be learning working and thriving on this land and we commit to learn the truth and be active in the process of reconciliation.
Sheridan values the diverse and intersectional identities of its students faculty and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from qualified candidates who have been historically disadvantaged and marginalized including those who identify as First Nations Métis and/or Inuit/Inuk Black members of racialized communities persons with disabilities women and/or 2SLGBTQ.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire we require official confirmation of educational credentials and Canadian equivalency assessments if applicable.