Professional Services Consultant (CAN)

AtAlayaCareweremore than just a fast-growing SaaScompanywerea team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

The Professional Services Consultant plays a critical customer-facingand internal role that enables the growth of professional this role you willbe responsible forthe successful delivery and execution of professional services-led implementations and projects. You will lead customer and internal stakeholders apply subject matterexpertisein theAlayaCareplatform and the home care industry and help customers achieve value through high-quality project deliverables.

This position will focus on public sector non-profit and private customers located in Canada.

• Lead project teams throughrequirementsgathering workflow design configuration reporting testing and user training.

• Serve as a trusted advisor to customers addressing issues as they arise and escalating to the Project Manager when scope timeline or budget may beimpacted.

• Support customers through digital transformation across all aspects of their home care operations.

• Partner with Account Managers to ensure a smooth transition for customers exiting the stabilization phase of their customer journey.

• Contribute to the development of repeatable professional services offerings and packages.

• Deliver data-driven consulting recommendations based on industry and segment best practices.

• Execute defined professional services engagements.

• Develop customer testing and training plans iterate onAlayaCarebest practices and support execution of the Professional Services Delivery Model.

• Identifynew Professional Services opportunities with existing customers and collaborate with senior team members to define and present proposals.

• Support Implementation Specialists in learning the product and market and in delivering quality engagements.

• Provide input into the development of new professional services offerings.

• Offer ongoing coaching to Implementation Specialists on assigned projects including documenting feedback for their managers.

• Maintain up-to-date knowledge of and compliance with internal processes and procedures.

• Perform other job-related duties as assigned.

• 5 years of relevant professional experience.

• Bachelors Degree (.. or equivalent).

• 3 years of experience in SaaS consulting and/or health care implementations.

• 2 years of experience leading complex internal and external engagements including functional and cross-functional teams.

• Demonstrated passion for understanding customer business goals and challenges.

• Ability to communicate effectively with customer leadership.

• Proven ability to recognize and clearly articulate complex project-related problems.

• Deepexpertisein theAlayaCareplatform and/or relevant functional areas.

• Bilingualism in French and English is considered an asset.

• Willingness and ability to travel and work weekends as required (go-lives are scheduled for weekends).

This role is based in the Greater Toronto Area. AtAlayaCare our hybrid model includes set in-office collaboration days (twice per week) and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every customer interaction contributes to making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. FromWellness Fridaysto volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-funded scaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Apply today and be part of a company that makes a real difference in the future of home and community care.

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AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making.Some initial screening steps may be automated to help identify qualified candidates.If your application is declinedautomaticallyyou will be notified and you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.

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