Professional Services Consultant (Bilingual)

At AlayaCare were more than just a fast-growing SaaS company were a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.

Reporting to the Associate Director of Professional Services the Professional Services Consultant plays a critical customer-facing and internal role in enabling the growth of a best-in-class professional services organization. This role is responsible for the successful delivery and execution of professional services-led implementations and projects. Leading both customer and internal stakeholders youll bring subject matter expertise in specific functional areas (AlayaCare Platform Home Care industry) that drives value into project deliverables. Youll manage complex components of engagements working closely with customers to understand pain points and achieve positive outcomes and youll own the quality of project delivery and the reporting of customer outcomes. This is an individual contributor role that gains seniority through ongoing specialization.

• Lead teams through the Discovery phase including project requirements gathering workflow design configuration reports testing and user training

• Serve as a trusted advisor to customers supporting customer issues as they arise and looping in the project manager when issues may impact project scope timeline or budget

• Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey

• Contribute to the development of repeatable professional services offerings and packages

• Deliver data-driven consulting recommendations based on industry and segment best practices

• Execute on defined professional services engagements

• Identify new Professional Services opportunities with existing customers engaging with Account Managers to define and pitch those opportunities

• Support Implementation Specialists in learning the product and market and in delivering quality engagements

• Provide input into the development of new professional services offerings

• Provide ongoing coaching to Implementation Specialists on your projects including documenting feedback useful to their manager

• Maintain up-to-date knowledge of and compliance with internal processes and procedures

• Perform other job-related duties as assigned

• Travel will be required

• Occasional work on the weekend is required

• 4 years of experience in software or business process consulting and/or home health care

• 2 years of experience leading complex internal/external engagements including functional and cross-functional teams

• Exceptional written and verbal communications in both English and French

• A passion for understanding customers business goals and challenges

• The ability to effectively communicate with customer leadership

• The ability to recognize and articulate complex problems related to a project

• Deep expertise in the AlayaCare platform and/or relevant functional areas

• Excellent communication and interpersonal skills including experience successfully delivering presentations and managing meetings

• The ability to handle various projects simultaneously adapting quickly and easily while managing competing priorities

• A strong willingness to take initiative work autonomously and manage time effectively to meet pressing deadlines

This role is based in the Greater Montreal Area. At AlayaCare our hybrid model includes set in-office collaboration days and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Work With Purpose At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected accessible and human.

Grow in a High-Trust Culture We believe in transparency feedback and assuming positive intent. Here youll feel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

Benefits That Matter

• Equity in a well-funded scaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Apply today and be part of a company that makes a real difference in the future of home and community care.

Not the right role for you Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you will be notified and you may request a human review.

Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to