Production Support Analyst-Unix, JCL, Openshift, Stonebranch

Job Description: Production Support Analyst(Unix JCL Openshift Stonebranch Shell Script)

Toronto ON - Hybrid (4 Days WFO)

6-12 months

Role Descriptions:

Position Overview

• We are seeking a Production Support Analyst to join our operations team.
  
• The successful candidate will provide critical technical support for production environments ensuring system stability and compliance with organizational standards.
  
• This role requires strong technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.
  
  

Key Responsibilities

• Monitor and maintain production systems across Unix Windows Mainframe and containerized environments
  
• Troubleshoot and resolve technical issues in real-time minimizing system downtime
  
• Support and manage Stonebranch workflow automation and OpenShift containerized applications
  
• Execute and maintain SQL queries and database operations
  
• Develop and maintain automation scripts using Shell scripting and Python
  
• Respond to and resolve compliance and IT risk-related incidents
  
• Document issues resolutions and maintain knowledge base articles
  
• Collaborate with development and infrastructure teams to optimize system performance
  
• Participate in on-call rotation for production support
  

Required Skills

• Experience Unix Linux Administration System management troubleshooting and optimization
  
• Windows Server Administration and support
  
• Workflow Orchestration Stonebranch platform expertise
  
• Container Platforms OpenShift deployment and management
  
• Mainframe Systems JCL (Job Control Language) knowledge and mainframe operations
  
• Database Management SQL proficiency for querying and data management
  
• Scripting Shell scripting and Python development for automation
  
• Communication Excellent verbal and written communication skills for cross-functional collaboration
  
• Compliance Risk Management Understanding of IT risk frameworks and compliance requirements
  
  

Key Competencies

• Problem-solving and analytical thinking
  
• Ability to work under pressure and manage multiple priorities
  
• Strong documentation skills
  
• Customer service orientation
  
• Attention to detail
  
• Proactive approach to compliance and risk mitigation
  

Qualifications

• 3 years of production support experience (preferred)
  
• Relevant certifications in UnixLinux Windows or cloud platforms (desired)Experience in regulated industries (banking finance) a plus