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Product Owner – Customer Experience, VoC, NPS & CSAT
Job Location:
Monthly Salary:
Experience Required:
Posted:
13 August 2026 (30+ days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Product Owner Customer Experience VoC NPS & CSAT
Own product backlog and requirements for customer experience VoC NPS CSAT and customer journey initiatives.
Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
Translate customer feedback analytics and business needs into prioritized features and user stories.
Drive backlog refinement sprint planning UAT and release planning with delivery teams.
Monitor customer experience metrics and ensure business outcomes are achieved.
Collaborate with CX Marketing Operations Data and Technology teams to improve customer journeys.
Required Skills:
Sailpoint
