Product Operations Leader Contract

The Product Operations Leader conducts the execution of Indigos visual merchandising priorities ensuring the store delivers a locally relevant customer-centric experience that drives sales engagement loyalty and profitability.

Through a continuous improvement lens this role ensures that changeovers door-to-floor returns cycle counting markdowns promotional setup and reportal maintenance are executed to standard and that all merchandising reflects the Indigo brand.

The Product Operations Leader is the execution lead of product operations processes and results. This position role models and coaches to create a high-performance customer-focused environment where employees build their capabilities contribute to team success and bring the Indigo brand to life through meaningful business outcomes.

KEY PERFORMANCE METRICS

• Net Promoter Score (NPS)
• Net sales and profitability
• Key Process Scorecard results
• Adherence to visual standards
• Store engagement score

KEY RESPONSIBILITIES what the work is

• Leads execution of product operations priorities within the store ensuring inventory accuracy product availability merchandising standards operational efficiency and customer readiness.
• Ensures the Indigo Experience and R.E.A.D. customer service model are consistently brought to life through strong Sales Generation Leadership (SGL) practices including active coaching and in-the-moment feedback that reinforce service behaviours and customer engagement.
• Owns Door-to-Floor (D2F) execution ensuring inventory is received processed replenished and made available for customer purchase accurately and efficiently.
• Leads replenishment overstock management and product flow activities proactively identifying opportunities to improve availability inventory productivity and sales floor readiness.
• Executes inventory management routines including cycle counts inventory audits Reportal processes returns scrapping and related inventory control activities ensuring accuracy and compliance with company standards.
• Leads markdown execution ensuring pricing updates product presentation and related processes are completed accurately and on time.
• Leads execution of merchandising workbooks updates planograms and weekly merchandising changes ensuring product presentation is accurate compelling and aligned with Indigo standards.
• Owns store signage and promotional setup activities ensuring promotional permanent and event signage is accurate complete and executed on schedule.
• Executes and reinforces Indigos visual merchandising standards continuously identifying opportunities to improve product presentation storytelling and customer engagement.
• Completes weekly Visual Merchandising Audits (VMAs) leveraging findings to coach teams reinforce accountability and improve execution.
• Monitors inventory replenishment and merchandising performance to identify issues prioritize actions and improve execution consistency.
• Partners with the Product Operations Manager Customer Experience Manager and General Manager to support store priorities and deliver a consistent customer and brand experience.
• Provides ongoing coaching and training on operational inventory management merchandising promotional and product flow processes building capability and accountability across the team.
• Ensures a safe and organized work environment maintaining compliance with all health and safety policies procedures and standards.
• Models and embeds Indigos Guiding Principles and values fostering a positive collaborative and accountable team culture.
  
  Reports to: Product Operations Manager
  Manager once Removed (MOR): General Manager

KEY RELATIONSHIPS

Internal:

• Store employees
• Store leadership team
• Regional Loss Prevention Manager
• Regional Visual Merchandising Manager

External:

• Customers
• Staples Copy & Print

Qualifications :

• 1-3 years of retail leadership or supervisory experience preferably in operations inventory management merchandising or a customer-facing retail environment
• College degree preferred or equivalent combination of education and relevant experience
• Demonstrated experience executing inventory management merchandising and operational processes including replenishment product flow inventory control promotional execution and visual merchandising standards
• Strong understanding of retail operations including inventory accuracy product flow replenishment merchandising markdowns and inventory control processes
• Proven ability to coach and develop team members building capability through hands-on training and reinforcement of operational and merchandising standards
• Strong organizational and planning skills with the ability to prioritize competing priorities meet deadlines and execute effectively in a fast-paced environment
• Effective communication and problem-solving skills with the ability to identify issues prioritize actions and support store objectives
• Demonstrated operational discipline including experience with inventory management compliance pricing accuracy and execution of company standards
• Adaptable and agile with the ability to respond to changing priorities and leverage technology (including AI-enabled tools) to improve efficiency and execution
• Maintains/obtains required role-specific certifications (e.g. First Aid Joint Health & Safety Committee) in alignment with provincial and store requirements
• Demonstrates sound judgment accountability and a proactive approach to execution and continuous improvement
• Full alignment with Indigos values as reflected in the Guiding Principles
• A passion for Indigos mission and delivering exceptional operational execution inventory integrity product presentation and team experiences
• Ability to work a flexible schedule including early mornings evenings weekends and holidays
• Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques
• Bilingualism (French/English) required for roles based in Quebec

Additional Information :

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Colour) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at 

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect use and protect your personal information when you apply for a role with Indigo and the choices available to you.

This posting is for a current opportunity within Indigo.

Remote Work :

No

Employment Type :

Full-time