Product Manager

We are hiring a Product Manager IT Applications & QA!Reporting To:Assistant Vice President IT IT Applications & QAFull-Time/Part- Time:Full-timeSalary Range:$96026-$153641Posting Date:September 22 2026Closing Date:October 20 2026Hours of Work:8:30 a.m. 5:00 :Office Location: 16.4TorontoGreat location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity:The Product Manager is accountable for the direction delivery adoption and measurable business value of AI enabled mortgage workflows within a First National product squadthat isaccountability for AIassistedunderwriting in a three in a box partnership with the Residential Underwriting Business SME and the AI Engineering Lead this role turns business needs and user pain points into a clear product roadmap prioritized backlog build ready requirements and successful change in the operation. The Product Manager owns what the product mustdeliverits adoptionand valueoutcomes;the Business SME owns policy interpretation business rules and operational acceptance and the AI Engineering Lead owns the technical approach. How you will contribute:Own the product visionstrategyroadmap backlog release plan and success measures for one or more AI enabled mortgage workflowsensuring delivery of measurable business outcomes aligned to First National a deep understanding of underwriter broker servicing and operational workflows through observation interviews data analysis and regular feedback experimentation andidentifythe highest value opportunities forautomationdecisionsupport and product improvementsTranslate businessobjectives policy requirements process steps exceptions and user needs into clear product requirements user stories acceptance criteria and prioritized increments in partnership with the Business SME and the delivery day to day three in aboxdecision making with the Business SME and the AI Engineering Lead resolving scope policy user experience risk cost and technicaltradeoffsas the product is designed and baselines and track product outcomes such as adoption cycle time reduction user effort decision quality exception rates rework user satisfaction operational risk and unit cost and use the evidence to guide investment and backlog -to-enddelivery across design engineering data quality security risk UAT release training communications and operational readiness keeping dependencies visible and decisionstimely and represent squad and lead user validation pilots parallel runs rollout and change adoption ensuring users understand how to interpret AI outputs when to exercise judgment and how to provide feedback or escalate production telemetry evaluation results user feedback incidents and operational data to continuously improve the workflow and contribute reusable product patterns and lessons learned to the broader AI measurable business outcomes strategic alignment customer impact operational performance and delivery capacity to inform portfolio prioritization and future product investment decisionsThe experience you need: Bachelors degree in business engineering computer science information systemsdesignorrelateddiscipline.6 plus years of progressive product management digital product delivery business transformation or related experience including ownership of complex workflow products from discovery through production ability to translate operational workflows policy requirements and user needs into clear product roadmaps requirements acceptance criteria and sequenced delivery working with cross functional teams spanning business design software engineering data quality security risk compliance and operations in agile or iterative delivery analytical skills and experience using product process quality adoption and financial data to prioritize work measure outcomes and communicate understanding of AI enabled products including probabilistic outputs human in the loop controls evaluation guardrails monitoring and thetradeoffsbetween automation user judgment risk cost and stakeholder leadership facilitation written communication and change management skills with the ability to make decisions andmaintainmomentum when requirements or evidence are in financial services mortgage lending lending operations servicing broker channels third party partnerships or regulated technology environments is using AI-assisted product management tools for analysis requirements development prioritization or customer insight is an :External:Engagesimplementationpartners technology vendors and service providers on delivery scope quality and timing and gathers input from broker and partner users to inform product direction and :Works in partnership with the Residential Underwriting Business SME and the AI Engineering Lead and with the associated Product Environment and Physical Demands Analysis:Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer join First NationalCompetitive CompensationComprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join: Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted. Artificial Intelligence is not used in our recruitment or hiring process for this National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation and any other category protected by National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.#FNLOON