Product Builder, Learning & Operations

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car buying and selling experience. Customers can sell their car instantly online using our ML-driven pricing model or browse thousands of cars to buy all from the comfort of their home.

Named three years in a row to the Globe & Mails list of the Top Growing Companies in Canada and awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and is backed by world-class investors including Canaan BrandProject Real Ventures D1 Capital and Upper90.

Clutch is an operations-heavy business. Every vehicle moves through a complex lifecycle before reaching a customer: pickup inspection reconditioning detailing photography movement between facilities preparation for sale and delivery.

Hundreds of employees make that happen every day and nearly all of them use software we build.

Were looking for a Product Builder focused onlearning and frontline operations someone who can build products that help our teams learn faster perform better and become exceptional at their jobs.

The goal isnt to build a traditional LMS. Its to make the software people already use an increasingly powerful tool for training feedback progression and mastery.

• Own learning and training problems end-to-end from understanding the job through designing building launching and improving the solution
• Spend time with frontline teams to understand how they work where people struggle and what separates good performance from great performance
• Build learning directly into Clutchs internal tools and operational workflows
• Create onboarding training certification and feedback experiences that help employees become proficient faster
• Use gamification thoughtfully to motivate progress mastery consistency and engagement
• Explore simulations challenges scoring progression systems AI coaching and other ways to make learning more effective
• Measure whether what you build actually improves performance quality productivity and time-to-proficiency
• Work across product design engineering data and operations rather than handing work from one function to another
• Ship quickly observe how people use what youve built and continuously iterate

• 6 years of experience building digital products learning products educational products or similarly user-facing systems
• Strong product sense and an ability to identify the underlying problem rather than simply building what was requested
• A genuine passion for education learning training and how people develop mastery
• Strong UX instincts and a high bar for simple intuitive engaging experiences
• Experience designing products that drive repeated use motivation or behavioural change
• Comfort working directly with frontline users and learning how their jobs actually work
• Comfort using AI-assisted or agentic tools to build software or a strong desire to become highly proficient with them
• Willingness to work outside the traditional boundaries of your discipline
• Ability to measure whether a product actually changed behaviour or improved outcomes

• Experience in edtech education learning technology or training products
• Experience building gamified or highly engaging consumer products
• Experience at companies such as Duolingo Khan Academy Quizlet Codecademy Brilliant or similar
• Experience building onboarding certification coaching or performance-management products
• Experience building internal tools or software for operationally complex businesses
• Experience working at a startup either as an early employee or founder
• Evidence of having taught yourself skills outside your formal discipline

• You think training primarily means creating courses documentation or slide decks
• You want your responsibilities to stay strictly within product design education or engineering
• You prefer handing work off once your part is complete
• You dont enjoy spending time with frontline users
• You value engagement without asking whether people are actually learning
• You use gamification as decoration rather than as a tool for motivation and mastery
• You prefer firm processes over adaptive ones
• You dont like being scrappy
• You dont like small agile teams

• Autonomy & ownership own meaningful problems from beginning to end
• Real-world impact improve how hundreds of frontline employees learn and work
• A unique design space combine product learning gamification AI and operations
• Fast feedback loops put working software in front of users and improve it quickly
• Competitive compensation and equity incentives
• Generous time off program
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .