Processing Centre Advisor – Child Care Programs
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Job Summary
Child Care Assessor / Representative (Hybrid) Government of Alberta
Edmonton or Calgary Alberta (Hybrid)
Government of Alberta Education and Childcare
Contract
8
The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Albertas Child Care Subsidy Program Child Care Family Portal and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications determining eligibility providing customer support resolving complex issues and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.
- Review assess and process child care subsidy applications renewals and amendments.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to inquiries via phone email and online channels.
- Guide families and childcare providers through program requirements and online services.
- Investigate and resolve application eligibility payment and system-related issues.
- Maintain accurate records and ensure compliance with privacy and information management standards.
- Collaborate with internal teams and external stakeholders.
- Support operational improvements testing training and special projects.
- Deliver professional empathetic and client-focused service.
- High School Diploma or GED.
- Minimum 3 years of customer service and/or retail experience.
- Minimum 2 years researching documentation to determine appropriate resolutions.
- Minimum 3 years working in a fast-paced environment.
- Minimum 3 years prioritizing work in a complex environment.
- Strong analytical organizational and communication skills.
- Ability to interpret policies procedures and legislation.
- Experience handling confidential information professionally.
- Diploma Certificate or Degree in Office Administration or a related field.
- Experience navigating multiple computer systems simultaneously.
- Call centre/customer support experience.
- Government benefits administration or eligibility assessment experience.
- Experience supporting clients through complex or sensitive situations.
- 4 years of experience in a similar administrative or assessment role.
- 36.25 hours per week
- Monday to Friday
- 8:15 AM 4:30 PM (Alberta Time)
- Hybrid work arrangement
- Candidates must reside within one hour of Calgary or Edmonton
- Office attendance may be required up to 5 days per week based on operational needs.
Successful candidates must complete:
- Level 2 Enhanced Security Screening
- Criminal Record Check
- Financial Management Risk Indicator Screening (FMRIS)
- Customer Service
- Eligibility Assessment
- Program Administration
- Case Management
- Administrative Support
- Document Review
- Analytical Skills
- Problem Solving
- Data Entry
- Multi-System Navigation
- Call Centre Support
- Microsoft Office
- Communication Skills
- Time Management
- Attention to Detail
- Confidential Information Handling
- Team Collaboration
Required Skills:
Required Qualifications High School Diploma or GED. Minimum 3 years of customer service and/or retail experience. Minimum 2 years researching documentation to determine appropriate resolutions. Minimum 3 years working in a fast-paced environment. Minimum 3 years prioritizing work in a complex environment. Strong analytical organizational and communication skills. Ability to interpret policies procedures and legislation. Experience handling confidential information professionally. Preferred Qualifications Diploma Certificate or Degree in Office Administration or a related field. Experience navigating multiple computer systems simultaneously. Call centre/customer support experience. Government benefits administration or eligibility assessment experience. Experience supporting clients through complex or sensitive situations. 4 years of experience in a similar administrative or assessment role.
Required Education:
High School Diploma or GED.
