Job Title

Child Care Assessor / Representative (Hybrid) Government of Alberta

Location

Edmonton or Calgary Alberta (Hybrid)

Client

Government of Alberta Education and Childcare

Employment Type

Contract

Positions

8

Job Summary

The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Albertas Child Care Subsidy Program Child Care Family Portal and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications determining eligibility providing customer support resolving complex issues and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.

Key Responsibilities

• Review assess and process child care subsidy applications renewals and amendments.
  
• Determine client eligibility by reviewing financial and supporting documentation.
  
• Respond to inquiries via phone email and online channels.
  
• Guide families and childcare providers through program requirements and online services.
  
• Investigate and resolve application eligibility payment and system-related issues.
  
• Maintain accurate records and ensure compliance with privacy and information management standards.
  
• Collaborate with internal teams and external stakeholders.
  
• Support operational improvements testing training and special projects.
  
• Deliver professional empathetic and client-focused service.
  

Requirements

Required Qualifications

• High School Diploma or GED.
  
• Minimum 3 years of customer service and/or retail experience.
  
• Minimum 2 years researching documentation to determine appropriate resolutions.
  
• Minimum 3 years working in a fast-paced environment.
  
• Minimum 3 years prioritizing work in a complex environment.
  
• Strong analytical organizational and communication skills.
  
• Ability to interpret policies procedures and legislation.
  
• Experience handling confidential information professionally.
  

Preferred Qualifications

• Diploma Certificate or Degree in Office Administration or a related field.
  
• Experience navigating multiple computer systems simultaneously.
  
• Call centre/customer support experience.
  
• Government benefits administration or eligibility assessment experience.
  
• Experience supporting clients through complex or sensitive situations.
  
• 4 years of experience in a similar administrative or assessment role.
  

Work Schedule

• 36.25 hours per week
  
• Monday to Friday
  
• 8:15 AM 4:30 PM (Alberta Time)
  
• Hybrid work arrangement
  
• Candidates must reside within one hour of Calgary or Edmonton
  
• Office attendance may be required up to 5 days per week based on operational needs.
  

Security Requirements

Successful candidates must complete:

• Level 2 Enhanced Security Screening
  
• Criminal Record Check
  
• Financial Management Risk Indicator Screening (FMRIS)
  

Required Skills

• Customer Service
  
• Eligibility Assessment
  
• Program Administration
  
• Case Management
  
• Administrative Support
  
• Document Review
  
• Analytical Skills
  
• Problem Solving
  
• Data Entry
  
• Multi-System Navigation
  
• Call Centre Support
  
• Microsoft Office
  
• Communication Skills
  
• Time Management
  
• Attention to Detail
  
• Confidential Information Handling
  
• Team Collaboration