Process Improvement Consultant (Hybrid)

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $74269.00 - 109341.00

The Process Improvement Consultant will play a key role in driving the achievement of Enterprise Continuous Improvement (Ci) targets through excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across all lines of business and enabling functions. As a key player of the Ci Center of Excellence (COE) the specialist will focus on mapping and analyzing processes identifying opportunities for process improvement and automation (RPA / Ai) and implementing solutions to enhance efficiency and effectiveness. Additionally this role will serve as a Subject Matter Expert (SME) building capabilities within the business by fostering a culture of continuous improvement through training mentorship and hands-on support.

Key Responsibilities

CI Initiatives

Lead process improvement projects leveraging Lean Six Sigma and other Ci methodologies.
Analyze current processes identify inefficiencies re-imagine processes and recommend optimized solutions.
Partner with business units to identify and recommend high-impact use cases for RPA and AI.
Develop and implement standardized processes and best practices across the organization.
Use consulting/inquisitive skills and systems thinking to identify patterns and root causes of operational challenges.
Develop and manage a portfolio of Ci initiatives that are measurable and drive value.
Collaborate with AI Specialists IT teams and consultants as required to deliver process automation / re-engineering solutions.

Operating Model designs and SME Support:
Develop optimized Operating Model designs through process re-engineering and automation supporting business growth and strategy plans.
Act as a Ci SME providing guidance and mentorship to employees across the organization.
Facilitate value stream mapping (VSM) workshops for current / future state mapping and training sessions to build Ci skills and knowledge.
Develop training materials resources and documentation to support capability building allowing teams to manage growth effectively and efficiently.
Continuously invest in personal and team development by adopting emerging techniques and technologies in solution design and optimization.

Collaboration with Stakeholder Engagement
Partner with business leaders and stakeholders to identify areas of improvement and develop Ci plans.
Communicate project status outcomes and impact to stakeholders and leadership.
Collaborate with Workforce Planning Manager on operational reporting and to ensure staffing models reflect Ci initiatives.
Collaborate with Ai and internal IT teams on process automation (RPA / Ai) projects.

Performance Monitoring and Reporting
Track key performance indicators (KPIs) to measure the success of Ci initiatives.
Report on progress achievements and lessons learned to the Ci COE Lead and relevant stakeholders.
Ensure reporting and pipeline visibility to leadership.

WHO WERE LOOKING FOR

Bachelors degree in business Engineering or a related field (MBA preferred).
Minimum 3 years of experience in benefits financial or similar industry.
Minimum 3 years of experience in process improvement roles including process mapping and analysis and identifying and recommending process re-engineering and RPA / Ai solutions for operational processes.
Lean Six Sigma Green Belt certification required (Black belt preferred).
Solid understanding of RPA and Ai tools including UiPath Power Automate GCP or similar tools.
Proven experience in process mapping using tools such as Visio and Miro.
Strong analytical skills and proficiency in data analysis and visualization tools (Power Bi).
Superior communication presentation and stakeholder management skills.
Effective facilitator proven ability to bring people together and broker robust dialogue to solve problems
Proven experience in leading Ci initiatives and building capabilities within the organization.
Demonstrated ability to build cross-functional relationships and facilitate robust problem-solving discussions.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

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