Process Engineering Analyst, Continuous Improvement & Data Insights Co-op (12 to 16 month Term)
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Job Summary
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a Process Engineering Analyst Continuous Improvement and Data InsightsCo-op for the Complaints Management Program (CMP) you will support the CMPs mandate by helping to optimize the operational processes and capabilities associated with CIBCs complaint handling framework. The CMP is a centre of excellence established to ensure compliance with complaint handling requirements mandated by the Financial Consumer Agency of Canada (FCAC) while targeting a high performing operating model that differentiates CIBC from its industry peers in the handling of complaints delivering on our Purpose for our clients. You will play a key role supporting both the Continuous Improvement and Data & Insights teams for the complaints journey which leverage methodologies and principles from lean six sigma and service design.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Important information
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
You are in your third or fourth year of undergraduate studies in a STEM program at a Canadian University and are eligible to complete a 12 to 16 month co-op term.
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However you do not need to be in a registered Co-op program to be considered for a role.
- Please include your resume (no more than 2 pages) a cover letter (no more than 1 page)and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document
This is a 12 or 16 month co-op opportunity.
How youll succeed
Process Management support and assess current state performance and capability across the end to end complaints handling journey including mapping the end to end business process and client journey as well as supporting appropriate reporting on key process-focused objectives to fulfil on regulatory and/or compliance requirements.
Continuous Improvement - Contribute to building an effective Continuous Improvement practice and culture that draws on best practices from multi-disciplinary methods such as lean six sigma and service design in order to successfully deliver both tactical improvements and strategic transformations across the complaints journey.
Data & Insights Support our data analysis and insights practice by helping to pull and analyze monthly and quarterly trends across key complaints KPIs.
Relationship Management - Build strong relationships with key business partners across the enterprise including the frontline and operational teams delivering our client complaints journey as well internal partners supporting its delivery and overseeing its controls and regulatory compliance.
Who you are
- Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision. Its an asset if you are currently pursuing a certification in process improvement methodologies such as Lean Six Sigma or Business Process Management.
Youre digitally savvy.You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.Its an asset if you have proficiency in Excel or SQL Tableau and/or Power BI.
You love to learn.Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.
You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
You put our client first.You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
Values matter to you.You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 20th FloorEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Excel Databases Process Optimization SQL DatabasesRequired Experience:
IC
