Principal Product Manager AI Assistant

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

As the Principal Product Manager AI Assistant you are the strategic Squad Leader for one of our most critical company initiatives: leading the charge as we continue to evolve our AI Assistant which will be central to how our customers work in the platform going forward. What weve built so far this year is far from a chatbot; its truly a marketing companion who can create emails turn them into social posts analyze your data and basically be your go-to as you grow your SMB. Now were looking for the next leader who can help it be the best in the industry.

• Lead the strategic roadmap for our AI Assistant as a core platform capability positioning it as the industry-leading marketing companion
• Own the full product lifecycle - define features manage prioritization and drive execution with engineering and design partners
• Drive adoption and engagement metrics by understanding customer workflows and removing friction from how SMBs use AI in their marketing
• Partner cross-functionally with marketing sales and customer success to articulate the AI Assistants value and capture competitive differentiation
• Define success metrics and build the business case for AI investments ensuring ROI and impact on customer acquisition and retention
• Mentor other PMs on AI building best practices
• Represent the AI Assistant vision in company strategy sessions and ensure alignment with broader platform priorities

• 8 years of product management experience with at least 2 years owning AI or ML powered products in production is required
• Track record of taking a product from good to best in class in a competitive category not just shipping features
• A bias for shipping and learning fast over perfecting before launch
• Deep intuition for your target customers: you understand their constraints workflows and what good enough actually means for a small business
• Strong customer research and usability testing experience; you regularly engage directly with customers to uncover needs validate concepts test experiences and use those insights to inform product decisions and roadmap priorities.
• Comfortable operating at the intersection of LLMs UX and business outcomes; you dont need to write the models but you know how they work and where they break
• Strong opinions on what makes AI products feel magical vs. gimmicky and you can articulate that clearly to engineers and executives alike
• Data-driven decision maker who can go deep into our Snowflake environment with Claude to get to the core of why things work or dont work
• Experience leading or mentoring other PMs; you make the team around you better
• Excellent communicator who can translate technical AI capabilities into customer and business value for any audience

• Experience with email marketing marketing automation or PLG (Product-Led Growth)
• A technical background
• Background in growth-focused initiatives (onboarding monetization or retention)

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Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

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