Premium Allocation Specialist

The Premium Allocation Specialist is responsible for ensuring that premium payments on different billing modes and methods are in place by the time the premium is due to keep the policy Inforce and review reinstatement application forms for lapse policies. The specialist has working knowledge to proficient product knowledge on basic work types and reports to Manager Client Services.

Position Responsibilities:

• Review analyze interpret and validate non-complex billing and/or commission work.
• Capture applicable data calculate prepare and complete accounting including journal entries.
• Summarize adjust and balance client premium statements and payments using Excel.
• Allocate client premium payments accurately in administration systems.
• Support suspense management and financial reporting processes.
• Validate premiums for client renewals.
• Reconcile financial statements to the ASO Billing system.
• Collaborate with clients underwriters RGOs and internal teams to resolve billing/payment issues.
• Handle non-complex inquiries from clients and internal departments.
• Meet productivity and quality service standards.
• Perform other duties as assigned.

Required Qualifications:

• Bachelors degree in business finance or related field.
• Strong proficiency in Microsoft Excel including formulas sorting/filtering data validation and reconciliation activities.
• Advanced Excel skills including Pivot Tables VLOOKUP/XLOOKUP and data analysis tools.

Preferred Qualifications:

• Strong written and verbal communication skills with the ability to communicate effectively with clients and internal stakeholders.
• Demonstrated ability to analyze issues identify root causes and recommend appropriate solutions.
• Ability to draft clear professional and concise email communications.
• Strong analytical problem-solving and organizational skills.
• Excellent attention to detail with a high degree of accuracy when working with financial and billing data.
• Effective time management skills with the ability to manage multiple priorities and meet established deadlines.
• Experience working with large data sets and performing financial reconciliations is considered an asset.
• Ability to work both independently and collaboratively in a fast-paced deadline-driven environment.
• Customer-focused mindset with a commitment to delivering high-quality service.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.