Plumbing Services Manager

Modern Niagara Building Services a proud part of BCTS is a trusted partner for building owners and facility managers across Ontario. We deliver tailored building services that help commercial institutional industrial healthcare and residential facilities operate safely efficiently and sustainably. From proactive maintenance and 24/7 emergency service to HVAC plumbing electrical systems building automation energy optimization and facility support we help our customers maximize building performance throughout the entire lifecycle of their assets.

The Plumbing Services Manager leads the delivery of Modern Niagaras plumbing service operations including maintenance time and material and service projects. This role provides leadership to service teams while partnering with clients account managers and regional leadership to deliver safe high-quality service that exceeds customer expectations. Success in this role is measured through strong financial performance exceptional client relationships operational excellence and the development of a high-performing service team.

Why This Role Matters to Modern Niagara

The Plumbing Services Manager is instrumental in growing and sustaining Modern Niagaras Building Services business. By delivering consistent service excellence developing people and driving operational performance this role strengthens client partnerships supports recurring revenue growth and reinforces Modern Niagaras reputation as a trusted lifecycle service provider.

Key Impact / Purpose

• Deliver safe profitable and high-quality plumbing service operations while achieving regional financial and operational objectives.
• Build long-term client relationships through exceptional service delivery responsive communication and proactive issue resolution.
• Lead and develop a high-performing service team by fostering a culture of safety accountability continuous improvement and collaboration.

Duties and Responsibilities

• Lead the day-to-day operations of the plumbing service business including maintenance time and material and service projects.
• Manage the regional profit and loss (P&L) for plumbing service operations including budgets forecasting work-in-progress and overall financial performance.
• Ensure all service work is delivered safely efficiently on schedule and in accordance with Modern Niagara quality standards.
• Oversee technician scheduling and workforce planning to maximize productivity and deliver exceptional customer service.
• Partner closely with Account Management and Business Development teams to strengthen client relationships support customer retention and grow the maintenance portfolio.
• Serve as the primary point of contact for building owners and key clients resolving issues quickly and maintaining a high level of customer satisfaction.
• Collaborate with billing dispatch estimating and field teams to ensure seamless service delivery and operational efficiency.
• Participate in regional Senior Leadership Team meetings contributing to operational planning business strategy and long-term growth initiatives.
• Recruit coach mentor and develop technical and support staff while fostering employee engagement and retention.
• Support performance management career development planning and succession planning for team members.
• Champion Modern Niagaras safety culture by ensuring compliance with health and safety standards policies and regulatory requirements.
• Promote collaboration across departments in support of the One Modern approach and integrated service delivery.
• Drive continuous improvement through the effective use of ERP systems scheduling tools and operational technology.

Must Haves

• Post-secondary education in Construction Management Mechanical Engineering Architecture or a related discipline or an equivalent combination of education and industry experience.
• Minimum five (5) years of leadership experience in a plumbing mechanical or building services environment.
• Demonstrated experience managing maintenance time and material and service project operations.
• Strong financial acumen with experience managing budgets forecasting work-in-progress and P&L performance.
• Strong understanding of plumbing service operations construction practices quality standards and applicable regulations.
• Proven ability to lead coach and develop high-performing teams.
• Excellent relationship-building communication negotiation and conflict resolution skills.
• Experience using Microsoft Office and ERP or computerized scheduling systems.
• Ability to manage multiple priorities and deliver results in a fast-paced customer-focused environment.
• Demonstrated commitment to health safety and continuous improvement.

Nice to Haves

• Experience leading multi-trade service operations.
• Experience supporting business development and maintenance agreement growth.
• Familiarity with integrated building systems and lifecycle service delivery.
• Experience participating in strategic planning and senior leadership initiatives.
• Knowledge of modern field service management software and operational reporting tools.

This is a replacement position. Expected annual compensation: $110000 - $130000

Modern Niagara offers a competitive total compensation package including:

• Defined Contribution Pension Plan with a generous employer contribution.
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
• An annual health spending account to support your overall wellness.
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up.
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
• Corporate Discounts through various vendors across Canada for programs such as fitness mobile phones travel home and auto insurance and many others.

Here at Modern Niagara because we know our people are the best in the industry we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners managers and general contractors meet the mechanical and electrical needs of their buildings across Vancouver Calgary Edmonton Toronto Southwestern Ontario and Ottawa. We are committed to having a positive and meaningful impact on Canadas infrastructureand on the communities where we live learn work and heal. We build for life.

Our Culture & Values

We value passion initiative determination professionalism and teamwork. Health and safety are embedded in everything we do and our award-winning safety culture consistently performs well above industry standards.

Diversity Equity & Inclusion at Modern Niagara

We are committed to building a diverse equitable and inclusive organization where everyone has access to opportunity feels a sense of belonging and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women Indigenous Black racialized 2SLGBTQIA people people with disabilities and newcomers to Canada) in the construction industry.

We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process please contact us at (mailto:) so we can make appropriate arrangements.

We appreciate every applicants interest in joining Modern Niagara. Only those selected for an interview will be contacted.

Required Experience:

Manager