Platform Support Database Administrator III

Summary

Our Product Development and Operations (PDO) organization builds and runs the cloud platform that powers the worlds most trusted P&C insurance software enabling insurers to operate securely and at scale. PDO focuses on operational excellence and transformative innovation in AI cloud and data to ensure every customer solution is reliable performant and compliant. Youll join a collaborative globally distributed team that values inclusive culture continuous improvement and disciplined operations.

As a Platform Support Database Administrator III you will be a key technical owner for our customer-facing database environments on AWS ensuring they are performant secure and highly available. Youll use your expertise in Oracle RDS Aurora PostgreSQL and Microsoft SQL Server to troubleshoot complex issues optimize performance and guide schema and configuration changes in partnership with application infrastructure and support teams. This role is ideal for someone who enjoys being a trusted advisor thrives in a high-impact production environment and wants to contribute directly to Guidewires cloud AI and data platform priorities in PDO.

Job Description

What youll do

• Serve as the primary point of contact for database-related incidents and service requests ensuring timely research response and resolution while meeting or exceeding service-level and customer satisfaction targets.

• Provide operational support and lifecycle management for Oracle RDS Aurora PostgreSQL and Microsoft SQL Server in AWS multi-AZ environments across both EC2 and RDS/Aurora platforms.

• Perform performance tuning root-cause troubleshooting and production support for mission-critical databases collaborating closely with application and infrastructure teams to reduce high-impact incident resolution times in line with PDO reliability goals.

• Assist with daily administration including database setup configuration security hardening monitoring and backup/restore processes to maintain availability data integrity and compliance with internal standards.

• Own and action Salesforce ticket queues for schema and security changes script execution and non-production refreshes; coordinate change control using Jira for safe auditable deployments.

• Create and maintain high-quality technical documentationrunbooks knowledge base articles and troubleshooting guidesthat support operational excellence and cross-training across PDO and support teams.

• Partner with development and support teams to identify database-related bottlenecks and implement tuning or design recommendations that align with Guidewires broader AI- cloud- and data-driven platform strategy helping P&C insurers modernize and improve efficiency.

• At Guidewire we foster a culture of curiosity innovation and responsible use of AIempowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Required

Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation productivity and continuous improvement.

• Solid hands-on experience administering and supporting large-scale relational databases including at least two of: Oracle (preferably RDS) Aurora PostgreSQL and Microsoft SQL Server in production environments.

• Strong knowledge of AWS database services (RDS Aurora EC2-hosted databases) including backup and recovery strategies monitoring and security best practices in multi-AZ deployments.

• Proven ability to troubleshoot complex SQL and database issues (locks deadlocks slow queries memory and I/O contention) and implement effective performance tuning.

• Experience working with ticketing and change management tools such as Salesforce (for request queues) and Jira (for change control) with a disciplined approach to documentation and approvals.

• Strong communication and stakeholder management skills with the ability to act as a trusted technical advisor to internal teams and when needed directly with customers.

• Collaborative customer-centric mindset with a track record of contributing to knowledge sharing cross-training and team-based problem solving.

• Comfort working in a hybrid distributed environment and coordinating across time zones to support global customers.

Preferred

• Experience supporting databases in a SaaS cloud platform or high-availability production environment ideally within enterprise software or FinTech/InsurTech.

• Familiarity with automation and scripting (e.g. Python Shell PowerShell or similar) to streamline database operations monitoring and incident response.

• Exposure to security and compliance practices (e.g. encryption access controls audit logging) aligned with frameworks such as NIST CSF reflecting PDOs focus on secure scalable operations.

• Understanding of CI/CD practices and how database changes integrate into broader release pipelines.

• Bachelors degree in Computer Science Information Systems Engineering or equivalent practical experience.

We believe in clarity and setting you up for your first months you will immerse yourself in Guidewires cloud platform PDO priorities and our customers database landscapes shadowing senior team members reviewing existing runbooks and taking ownership of a subset of production and non-production environments. As you progress youll independently lead incident investigations reduce recurring issues through automation or design improvements and drive measurable improvements in database performance availability and time-to-resolutionall of which support PDOs goals around operational excellence N-2 compliance and secure efficient platform operations. Over time your expertise will help shape best practices influence how we leverage AI and data within our database operations and directly contribute to Guidewires mission to transform how P&C insurers do business through secure reliable AI-powered cloud solutions that help insurers adapt and thrive.

The people we employ give their all and in return we offer flexibility wherever we can such as:

• Flexible work environment

• Health and Wellness benefits

• Paid time off programs including volunteer time off

• Market-competitive pay and incentive programs

• Continual development and internal career growth opportunities

All new hires participate in our in-person orientation process designed to connect you with our culture of determination collaboration and continuous improvement and to set you up for a successful adventure at Guidewire.

The Canadian CAD base salary range for this full-time position is 99000.00 - 124000.00. Your base pay will depend on your experience skills education training and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health dental and vision insurance paid time off and a company sponsored retirement addition some roles may be eligible for the annual company bonus plan commissions and/or long term incentive awards which are contingent on a variety of factors including but not limited to company and employee performance.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.