Pharmacy Program Team Lead 12 month contract

This role is in support of Cencoras patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of employment.

Supervises day-to-day pharmacy support and operations to meet productivity service and quality targets. Plans team routines sets daily priorities removes blockers and escalates issues within defined guidelines to maintain reliable execution. Ensures adherence to standard operating procedures compliance requirements and documented workflows within the unit. Improves operational consistency by implementing small process and tool enhancements validated through simple performance measures.

Responsibilities:

Actual duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Supervises performance against operating metrics reassigns tasks and resolves routine issues to sustain delivery reliability.

• Ensures adherence to standard operating procedures regulatory requirements and quality standards; escalates exceptions per defined thresholds.

• Maintains compliance with safety privacy/security and documentation standards while reinforcing required training and practices.

• Implements small-scale process and tool improvements using established methods and validates outcomes with defined metrics.

• Administers people management activities including onboarding coaching performance tracking and documentation in line with organizational practices.

• Communicates status updates service expectations and workflow dependencies to team members and stakeholders.

Education:

• Bachelors degree in healthcare administration business life sciences pharmacy technology or a related field preferred or equivalent experience required.

Work Experience:

• 3 years of experience in specialty pharmacy operations pharmacy support medication access reimbursement fulfillment or a related healthcare operations environment required.

• Less than 2 years of experience in a management capacity preferred.

Certifications:

• Certification in pharmacy technician support pharmacy operations support or equivalent preferred.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.