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Pega Operations and Production Support Lead
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
16 June 2026 (30+ days ago)
Posted:
Application Deadline:
13 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Pega Operations and Production Support Lead
Location: Hybrid (Mostly Remote 1 day/week onsite)
Experience: 10 Years (Minimum 5 years leading Pega Operations & Support)
Role Summary
Seeking a senior Pega Operations & Support Lead to manage Pega application and infrastructure support across production and non-production environments. The role requires strong expertise in Pega Architecture Design Implementation and Operational Support along with experience driving automation and AI initiatives to improve operational efficiency.
Key Responsibilities
- Lead Pega application and infrastructure support teams (onshore/offshore).
- Ensure platform stability performance and rapid issue resolution.
- Drive incident reduction and continuous service improvement.
- Implement automation and AI-driven operational enhancements.
- Establish support standards best practices and governance.
- Manage vendor relationships and support engagements.
- Coach and mentor team members to improve productivity.
Required Skills
- 10 years of IT experience.
- 5 years leading Pega Operations & Support teams (mandatory).
- Strong experience in Pega Architecture Design Implementation and Production Support.
- Experience managing both application and infrastructure support.
- Strong stakeholder vendor and team management skills.
- Excellent communication and leadership abilities.
