PCA- Residential claim specialist (Desk)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Details

• Manage complex high-risk residential property claims for high-net-worth clients from investigation through final settlement.
• Conduct claim investigations assess damages determine cause of loss and negotiate claim settlements.
• Deliver a personalized and exceptional customer experience while managing sensitive and complex claim matters.
• Collaborate with internal partners vendors contractors legal representatives and other stakeholders to achieve timely claim resolutions.
• Apply advanced claims expertise to assess coverage manage costs minimize leakage and identify potential fraud.
• Ensure accurate documentation regulatory compliance and adherence to claims policies and procedures.
• Act as a Subject Matter Expert (SME) by providing guidance training and mentorship to team members on complex residential claims.
• Build and maintain strong relationships across Claims Legal Underwriting and external partners.
• Support business initiatives process improvements risk management activities and operational excellence objectives.
• Present strategic claim updates trends and recommendations to senior leadership and executive stakeholders.
• Manage increased claim volumes during catastrophe (CAT) events and weather-related losses while maintaining service standards.
• Conduct on-site property inspections and meet with clients witnesses and vendors when required.
• Promote a collaborative customer-focused and high-performing team culture

Job Requirements

• 5 years of property claims experience preferably handling complex residential and high-value property claims.
• Experience managing large-loss high-risk claims from investigation through settlement.
• Experience supporting high-net-worth or private client insurance portfolios is preferred.
• Proven ability to conduct claim investigations assess damages determine liability and negotiate settlements.
• Experience conducting on-site property inspections and field investigations.
• Demonstrated ability to present claim strategies trends and updates to senior leadership and executive stakeholders.
• Ability to manage increased claim volumes during CAT events and severe weather-related losses.
• Expert knowledge of residential property claims handling insurance policies and industry best practices.
• Strong understanding of coverage analysis liability assessment claims regulations compliance requirements and risk management principles.
• Experience identifying potential fraud indicators and handling claims in accordance with established procedures.
• Excellent analytical problem-solving decision-making negotiation and stakeholder management skills.
• Proven ability to manage multiple complex claims while delivering an exceptional client experience.
• Strong organizational and communication skills with the ability to work independently and exercise sound judgment.
• CIP designation or other relevant insurance accreditation preferred.

Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. Everyday we strive to make every interaction product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):