Patient Services Specialist (Contract)

The Patient Services Specialist plays a key role in supporting patients healthcare providers and payers by coordinating administrative and reimbursementrelated activities for Patient Support this role you will work directly with patients physician offices private insurers and provincial drug plans to help facilitate access to prescribed therapies.

Your focus will be on ensuring complete and accurate documentation expediting reimbursement decisions where possible and delivering a positive professional patient experience. This position is well suited for candidates who enjoy patientfacing administrative work problemsolving and collaborating with multiple healthcare stakeholders in both English and French.

This is a fulltime fully remote role with shifts scheduled within program operating hours of 8:00 a.m. 8:00 p.m. EST.

What Youll Do:

• Serve as a point of contact for patients insurers and physician offices regarding reimbursement and patient support documentation

• Collect review and submit completed reimbursement forms to private and/or provincial drug plans

• Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates

• Enter and maintain accurate case notes documentation and outcomes in patient databases

• Escalate complex cases or issues outside program scope in accordance with established processes

• Provide reimbursement status updates and program information to healthcare professionals

• Support patient followups on behalf of physician offices to promote continuity of therapy

• Answer inbound calls make outbound calls and manage email and fax correspondence

• Accurately document and report Adverse Events in accordance with program and regulatory requirements

• Meet defined service levels quality standards and key performance indicators

• Participate in continuous improvement activities related to processes quality and training

Basic Requirements:

• High school diploma or equivalent or an equivalent combination of education and experience

• 3 years of related experience in an administrative healthcare support patient services call centre or customer service role

• Experience interacting directly with customers patients or clients

• Strong data entry documentation and administrative skills

• Ability to follow defined procedures manage multiple priorities and meet deadlines

Preferred Skills / Experience:

• Experience in Patient Support Programs (PSP) reimbursement support or specialty pharmacy

• Familiarity with private and provincial drug plans in Canada

• Previous healthcare insurance or pharmaceutical industry experience

• Experience working in a remote or virtual callbased environment

• Proficiency with Microsoft Office (Word Excel) and case management systems

• Strong attention to detail and comfort working in emotionally sensitive situations

Work Location Travel & Physical Requirements:

• Fully remote candidates may work from anywhere in Canada

• Must be legally eligible to work in Canada

• No travel required

• Role involves extended periods of computer use phonebased communication and data entry