Patient Services Coordinator Calgary, AB

Join a Call Centre with a Cause: Patient Service Coordinators Needed!

As part of a call center with a cause Patient Service Coordinators are committed to enrolling patients in identified programs while always providing optimal patient-first customer service. The Patient Service Coordinator will consistently communicate with patients clients and other stakeholders playing a critical role in patient and overall customer satisfaction.

This role requires the ability to think critically assess situations with sound judgment and take ownership of patient interactions ensuring concerns are resolved efficiently and accurately.

Bilingual and unilingual positions available!

What we offer (and why youll love it here!):

• Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
• Growth Opportunities: Committed to fostering a culture of growth where every team member is encouraged to pursue new skills expand their knowledge and advance their careers.
• Vibrant Culture: Our vibrant culture thrives on community engagement fueled by employee feedback through OfficeVibe. From local activities to national initiatives our passionate team extends its commitment to creating positive change beyond patient care.
• Attractive Compensation: Robust and Comprehensive compensation and benefits available from day 1!

What & Where: Full-Time Permanent & Calgary NW AB

Closing Date: August 27 2026

Why BioScript Solutions

At BioScript were not just a companywere a fast-growing company always putting patients first. Recognized as one of Canadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey

Your Mission:

• Serve as a key liaison between patients and healthcare providers ensuring seamless coordination of care
• Handle inbound and outbound calls and email inquiries with empathy efficiency and strong attention to detail
• Escalate matters to physicians nurses or program coordinators as neededdemonstrating judgment in determining when escalation is required
• Respond thoughtfully to patient concerns assisting with everything from scheduling to program-related questions while taking ownership of inquiries through to resolution
• Enter accurate patient data and uphold the highest standards of confidentiality and professionalism
• Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team
• Confirm and review appointments locations and schedules with clarity and care
• Support your team with document filing report submissions and general administrative needs
• Operate effectively in a fast-paced ever-evolving environment proactively identifying priorities and maintaining consistent high-quality output
  
  

What You Bring to the Table:

• High school diploma or a minimum of three years of relevant employment experience
• Strong computer skills (Outlook Word Excel); experience in patient management systems is a plus
• Customer service experience preferably in healthcare; familiarity with medical terminology is an asset including:
  
  • Experience as a Pharmacy Assistant or Registered Pharmacy Technician
  • Experience working within Patient Support Programs (PSP)
  • Exposure to specialty pharmacy infusion clinics or healthcare program coordination environments
  • Familiarity with medication processes reimbursement workflows and patient onboarding
• Demonstrated ability to think critically assess situations and make informed decisions in a fast-paced environment
• Strong sense of accountability and ownership with the ability to follow through on tasks and patient inquiries to completion
• Ability to take initiative manage competing priorities and work both independently and collaboratively
• Ability to stay calm and collected under pressure while juggling multiple priorities
• Excellent verbal and written communication skills and active listening abilities
• Bilingualism (English/French) is considered an asset
• Proven commitment to diversity inclusion and cultural competence when working with patients
• A creative independent spirit who also thrives in a collaborative team-based environment
• Dedication to patient-first service and a desire to make a meaningful impact every day
  
  

Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.

Were proud to be an equal opportunity employer.âAs a people-centric organization were committed to fostering aâwelcomingâculture free of discrimination andâtoâproviding aâhealthy andâsafeâwork environmentâwhereâall team membersâcanâthrive as individuals.âThrough our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your mark Coverdale Clinic - Where Patient care is in our DNA.

Take a look firsthand at what we do here! - Experience:

IC