Patient Service Associate (12-Month Contract)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

About the Role:

We are hiring a Patient Services Associate to support patient support programs across Canada. This is an entry-level administrative and customer support role focused on data accuracy patient enrollment and communication with patients and healthcare providers.

In this position you will manage patient information respond to inquiries and support program operations to ensure timely compliant and high-quality service delivery.

What Youll Do:

• Enter and maintain accurate patient and program data in internal systems.
• Support patient enrollment onboarding and case updates.
• Manage inbound and outbound communications (phone email fax).
• Verify patient and healthcare provider information for completeness and accuracy.
• Respond to routine inquiries from patients providers and stakeholders.
• Track and document program activities including required safety and compliance records.
• Prioritize tasks and meet service-level timelines in a high-volume environment.
• Follow standard operating procedures (SOPs) privacy and compliance requirements.
• Assist with reporting data validation and administrative tasks.
• Collaborate with internal teams to ensure seamless patient support delivery.

Basic Requirements:

• High school diploma or equivalent.
• 01 year of experience in customer service administration or data entry.
• Strong data entry and computer skills (e.g. MS Office CRM systems).
• High attention to detail and accuracy.
• Effective communication skills (written and verbal).
• Ability to follow processes procedures and compliance guidelines.

Preferred Skills / Experience:

• Bilingualism (French/English) is an asset.
• Experience in a call centre healthcare or patient support program (PSP).
• Familiarity with medical terminology or healthcare environment.
• Exposure to insurance reimbursement or patient assistance programs.
• Strong organizational and multitasking skills.
• Problem-solving and critical-thinking abilities.

Work Environment / Requirements:

• Desk-based position requiring extended computer and phone use.
• Fast-paced high-volume environment with defined processes and deadlines.
• Program hours are 8am to 8pm EST.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!