Patient Management Centre Representative (repost)

Union: NOWU
Number of vacancies: 1
New or Replacement Position: Replacement 
Site: Princess Margaret Cancer Centre
Department: Cancer Education
Reports to: Manager Cancer Education Library and Information Services
Salary Range: $27.54 - $29.27 per hour. Start rate non-negotiable.
Hours: 37.5 hours per week
Shifts: 8:00am-4:30pm
Status: Permanent Full-time
Posted Date: August 27 2026
Closing Date: September 3 2026

Please note: This posting has been republished due to a change in employment status. If you previously applied you do not need to reapply to be considered for this position.

Position Summary

The Patient Management Centre Representative serves as a welcoming and knowledgeable first point of contact for patients families caregivers visitors and staff at Princess Margaret Cancer Centre. Based at the Main Floor Information Desk the representative provides information patient navigation support and facilitates access to services to enhance the overall patient and family experience.

Duties 

• Providing optimal customer service while assisting patients and family with hospital services in-person and on the telephone
• Answer screen and forward telephone calls take messages and provide information as required
• Receive sort date-stamp and coordinate all incoming and outgoing mail packages and interoffice correspondence
• Compiling Patient Education packages for clinics
• Supports patients and families in navigating hospital services programs and resources
• Using EPIC in accordance with UHN privacy and confidentiality
• Compile statistics and reports on activities
• Performing cross-functional support functions as assigned and performing other duties consistent with the job classification as required.

Qualifications :

• At minimum completion of High School diploma or recognized equivalent required.
• At minimum 1 to 2 years of practical and related experience required.
• Demonstrated commitment to the delivery of excellent customer service required in a health-related environment an asset
• Strong organizational and analytical skills
• Demonstrated tact discretion judgment and commitment to excellence
• Detail-oriented excellent time management and problem solving skills
• Self-motivated and able to work independently and as part of a team
• Excellent oral written and interpersonal communication skills and customer service skills
• Excellent Microsoft office skills including Word and Excel Outlook PowerPoint
• Ability to use good judgment in assessing and/or responding to difficult situations
• Able to work in a fast-paced environment

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN) artificial intelligence technologies may be used to assist in the screening assessment and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Contract