Patient Intake Coordinator INVIVA 12 Month Contract

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

INVIVA a McKesson Canada company is seeking a detail-oriented Patient Intake Coordinator to support the coordination of infusion and injection therapy services for patients across this role you will manage patient referrals process medical documentation coordinate with healthcare providers and internal teams and help ensure an exceptional patient experience. You will play a critical role in maintaining service levels supporting patient care programs and ensuring the accuracy and confidentiality of patient information.

• Process and manage new patient referrals enrollments renewals and intake requests within established service standards.
• Review verify and maintain accurate patient records and documentation within scheduling and patient management systems.
• Coordinate referral information with internal teams healthcare providers pharmacies and patient support programs.
• Process physician order updates treatment changes and other patient care documentation.
• Track and update appointment outcomes post-visit reports and adverse event documentation.
• Follow up on missing or incomplete patient information and escalate outstanding issues when required.
• Support patient scheduling activities and appointment coordination as needed.
• Ensure compliance with service level agreements (SLAs) privacy requirements and quality standards.
• Assist with administrative activities process improvements and cross-functional team support.
• Participate in meetings and represent the Intake team as a subject matter expert when required.

• High school diploma plus relevant experience or an equivalent combination of education and experience.
• Minimum 2 years of customer service patient service healthcare administration coordination or related experience.
• Experience managing high-volume requests administrative tasks or client interactions.
• Proficiency with Microsoft Office applications including Outlook Word and Excel.
• Strong attention to detail with the ability to accurately manage documentation and records.
• Strong verbal and written communication skills in English and French.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

• Post-secondary education in healthcare administration business administration customer service or a related field.
• Experience supporting patient support programs specialty healthcare infusion services or healthcare coordination.
• Experience working with referrals patient intake processes or medical scheduling.
• Knowledge of medical terminology or healthcare documentation practices.
• Experience using Salesforce CRM systems or patient management systems.
• Experience working with healthcare professionals pharmacies or patient assistance programs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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