Patient Flow Nurse (fixed-term)

Teladoc Health is the global virtual care leader offering comprehensive virtual care solutions spanning virtual care including primary mental health expert medical devices and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position

The Patient Flow Nurse (Registered Nurse role) for Virtual Careis responsible forfacilitatingthe seamless and efficient flow of patients through virtual healthcare services. This role involves coordinating and managing the scheduling triaging and any follow-up processes to ensure patients receivetimelyand high-quality virtual care services. The coordinator will collaborate with healthcare providers patients and administrative staff tooptimizethe virtual care experience and contribute to overall patient satisfaction. The patient flow coordinator requires strong clinical judgment excellent communication skills and the ability to work effectively under pressure to ensure that patients receiveappropriateandtimelycare based on their medical needs.

Essential Duties and Responsibilities

Scheduling and Visit Triage:

• Coordinate / oversee the scheduling of virtual appointments ensuring alignment with healthcare providers availability and patients preferences.
• Co ordinate flow of patients todeterminethe urgency of their healthcare needs and appropriately prioritize appointments / visits.
• Prioritize patients between sites making informed decisions regardingappropriate levelof care.

Provider Collaboration:

• Collaborate with healthcare providers tooptimizetheir virtual care schedules and prioritize appointments / visits ensuring efficientutilizationof their time and skills.
• Communicate patient-specific information and instructions to providers before virtual booked appointments.

Documentation and Data Entry:

• Oversight ofaccurateand up-to-date medical records ensures relevant patient information appointment details and outcomes of virtual visits.
• Generate and share virtual care reports with relevant stakeholders as needed.
• Follow-up and Coordination of lab results
• Ensure that patients results are communicated as per relevant processes.
• Follow process for communicating critical lab results.
• Collaborate with other healthcare team members to ensure continuity of care for patients transitioning between virtual and in-person services

Supervisory Responsibilities

No

Salary Range

CAD $85000 - CAD $97000 / year

Position Type

Backfill

Fixed-Term with estimated end date of Dec 31 2027

Qualifications Expected for Position

• Bachelors degree in nursing or equivalent work experience and in good standing with governing College
• Competence in CTAS (Canadian Triage and Acuity Scale) in afast pacedenvironment.
• Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association 2018).
• Experience in healthcare coordination scheduling and administration.
• Current CTAS certification with 5 years experience.
• Familiarity with electronic health record (EHR) systems.
• Previousexposure to telemedicine or virtual care services.
• Additionalcertifications: ACLS Telephone Triage Nursing Certificationpreferred.
• Strong organizational and time-management skills to manage virtual appointment schedules effectively.
• Excellent communication skills for interacting with patients healthcare providers and administrative staff.
• Familiarity with virtual care platforms and basic technical troubleshooting.
• Knowledge of medical terminology and basic understanding of healthcare processes.
• Ability to work independently and as part of a healthcare team.
• Attention to detail and accuracy inmaintainingpatient records and documentation.
• Empathy and compassion when dealing with patients health concerns and needs.
• Understanding ofhealthcare compliance and patient privacy regulations.
• Multiple provincial nursing licenses are an asset.
• Excellent written verbal and documentation skills.
• Strong organizational skills and the ability to multitask with ease.
• Standoutcolleaguewith strong interpersonal skills.
• Quality driven with a focus on flawless customer service.
• This role requires full flexibility for availability between Monday to Sunday with all types of shifts (hours will vary) including day shifts evening shifts night shifts and weekend shifts as per the scheduling completed by management.

Work Environment

Office Remote Hybrid (Office & Remote)

Travel: 0%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader offering the only comprehensive virtual care solution spanning telehealth expert medical and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of the nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties responsibilities and qualifications required of this position. Management reserves the right to add delete and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description I understand the duties that are expected of me.

Why Join Teladoc Health

Impactful Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada that thrives on engagement learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care at every stage in a persons health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada Inc. uses artificial intelligence-assisted tools as part of our recruitment process including to screen and evaluate candidates. These tools support but do not replace human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please reach out to us at