Patient Flow Coordinator Referral Office

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Medical Oncology and Hematology
Reports to: Manager Medical Oncology and Hematology
Salary: $23.14 - $28.92 per hour
Hours: 37.5/ week
Status: Permanent Full Time 
Closing Date: August 12 2026

Position Summary

As a member of the Division of Medical Oncology and Hematology the Patient Flow Coordinator - Referral Office (PFC) is responsible for managing internal and incoming (external) referrals to Medical Oncology and Hematology.  Working under the direction of the Manager the PFC is responsible for the entire new patient intake process from initial referral to the first consult.  

Duties

• Register patients and update provider (referring primary care) information in the electronic patient record
• Organize referral documents and communicate with triaging physicians
• Coordinate the scheduling of patient appointments including pulling patient clinic lists and reviewing booking calendars
• Answering patient queries and handling busy telephone activities
• Communicate effectively in person or by telephone with internal and external parties
• Perform cross-functional duties as assigned or requested
• Perform other duties consistent with the job classification as required.

Qualifications :

Completion of Grade XII or recognized equivalent - required
Completion of Medical Office Administration Program
Completion of Medical Terminology Course(s) is an asset
Minimum of one (1) year related work experience - required
Previous experience working in a Health care environment - preferred
Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) - preferred
Working knowledge of computer software applications preferably in a Microsoft Office environment
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication organizational time management and problem solving skills
Strong judgment/decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Ability to work efficiently in a high-pressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN) artificial intelligence technologies may be used to assist in the screening assessment and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time