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Patient Education Specialist
Job Location:
Monthly Salary:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
16 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Patient Education Specialist
Reports to: Vice President of Patient Education
Type: 1 x Full-time permanent Remote 1 x Full-time Contract (24 months) Remote
Vacancy: 2
Location: Toronto/GTA ON Canada
Compensation: $70000$90000 CAD annually
The Patient Education Specialist Role
SeamlessMD builds digital programs that guide patients through surgery and complex health journeys in real time. As a Patient Education Specialist youll design these programs from the ground up translating clinical protocols into accessible interactive digital experiences that patients can use when they need them most. Youll work across both content and implementation partnering with clinical teams at healthcare organizations across North America to bring programs to life on our platform.
About You:
You bring a clinical lens and a designers mindset to patient education. You can hold a conversation with a surgeon and translate what you learn into content a patient can understand at 2 a.m. the night before their procedure. Youre organized enough to manage multiple implementations at once curious enough to ask why a program isnt landing and collaborative enough to earn clinical buy-in from people who are very busy. You proactively anticipate the needs of both clinical teams and patients and come to the table with thoughtful solutions. Ultimately youre passionate about helping patients make a positive change in their health.
Your job:
- Design accessible evidence-based digital patient education programs using SeamlessMDs web-based content management system
- Translate complex clinical protocols into clear step-by-step patient instructions using plain language and health literacy principles
- Review program content for clinical accuracy health literacy and accessibility prior to launch
- Lead end-to-end program implementations across multiple client sites and healthcare systems
- Educate clinical teams on evidence-based patient education design principles
- Guide and facilitate clinical team content development meetings and demos
- Coordinate the language translation process of the interactive programs
- Proactively build and maintain collaborative relationships with healthcare providers and clinical teams
- Work cross-functionally with Customer Success Quality Assurance and Engineering to test and deploy programs in hospital and healthcare settings
- Monitor and update live programs based on clinical feedback patient outcomes and evolving guidelines
Your qualifications and skills:
- Undergraduate degree in the health sciences (nursing or physiotherapy preferred)
- Minimum 1 year of experience working in a patient education or health communication role designing print in-person workshops or digital patient resources
- Minimum 1 year of experience working in a hospital or community health setting
- Experience and comfort with meeting and building relationships with clinical teams
- Ability to read and understand clinical protocols
- Strong understanding of evidence-based practice
- Excellent presentation and facilitation skills
- Excellent plain language writing skills
- Strong detail orientation
- Strong organizational and project management skills
- Knowledge of adult learning principles or instructional design
- Strong knowledge of health literacy principles and accessible plain language design for diverse health literacy levels
- Familiarity with WCAG accessibility standards and AODA requirements
- Comfort with web-based tools and digital platforms; proficiency in Microsoft Office (Word PowerPoint Excel)
Assets:
- Masters degree in Health Communication Health Education Adult Education Science Communication Knowledge Translation Educational Technology or Digital Instructional Design
- Experience with a content management system or digital health platform
- Experience in a client-facing implementation or customer success role
Additional requirements:
- Valid vulnerable sector clearance or the next highest level of screening that the appropriate local authority will issue (completed within the last 6 months before their start date) must be submitted within 7 days of your start date.
- Ability to travel across North America to visit clients as needed
- Ability to travel to Toronto Ontario for quarterly in-person meetings and company events
Use of AI in our Hiring Process
SeamlessMD may use AI-assisted tools to keep job posting and assignments updated as well as score specific quantitative sections of the assignments. Google Meets built-in AI transcription might be used during interviews to help our team capture notes. If youre invited to interview well confirm in advance when AI transcription will be used and you can decline without any impact on your candidacy. A human recruiter or hiring manager reviews every application advanced through the process and all hiring decisions are made by people not by AI.
Required Experience:
IC
About Company
Digital patient engagement and remote monitoring platform to improve patient experience and clinical outcomes, collect PROs, automate education, and lower costs
