Parts & Service Specialist (Full Time)

Why surf the wave with roadsurfer
Become part of the #roadsurferfamily and work in a company culture where you are part of an open fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

The role - your passion

Your responsibilities include but are not limited to the following:

As our Parts & Service Specialist youll own the sourcing ordering and inventory work that keeps our RV techs across North America moving. Youll identify the right parts find the best suppliers and keep our repair operations running smoothly and youll spend time in the shop too taking a fully hands on approach with the same vehicles youre supplying parts for. Successful candidates must have experience in both areas. This position requires fully hands on approach and ability to hit the ground running.

This dual hybrid role will work out of our Calgary station for technician work and can work from home on certain days to focus on being our Parts Specialist. This position includes a combination of RV technician duties and parts ordering/supply chain responsibilities as required by business needs. There may be days where you are working from the station and need to provide parts ordering support or working from home and are needed to go into the station for an urgent repair. A successful candidate is flexible and accommodating to the business needs.

What youll do:
Parts & Supply Chain

• Oversee our computerized parts catalog system and maintain a running inventory of regular and special-order parts and supplies.

• Own end-to-end parts sourcing for our multi-brand RV fleet across North America

• Identify the right parts from inspections photos and damage descriptions submitted by techs reading exploded diagrams and OEM schematics

• Identify optimum sources for replacement parts and assemblies and purchase standard items

• Evaluate cost-effective solutions: OEM vs. aftermarket vs. repair

• Manage purchase orders vendor relationships and lead times

• Obtain quotes on major expenditures and secure approval for non-routine purchases

• Receive and inspect incoming shipments for correct quantity and quality

• Process invoices for payment and maintain proper records

• Dispense parts to service mechanics across our network

• Process internal service and repair requests from workshops

• Maintain accurate item master data inventory records and stock levels

• Stay current on pricing parts changes and technical service bulletins through collaboration with vendors and internal teams

• Improve processes around parts tracking and cost control

• Other duties as assigned
  

RV Technician

• Have a passion for recreational vehicles and possess the solid mechanical knowledge with the ability to troubleshoot various mechanical issues plumbing HVAC electrical and maintenance problems. A successful technician will have strong attention to detail be self-motivated and well-versed in all maintenance and repairs.

• Your main task is to keep our vehicles on the road in terms of traffic safety and customer satisfaction

• You share responsibility for the technical condition of our RVs

• You independently perform minor repairs on our vehicles and pass on your knowledge to station employees so that they can carry out repairs themselves to some extent

• You actively participate in shaping your work environment are enthusiastic about new projects and contribute your ideas

• Track all parts and materials used in repairs or replacements

• Knowledge in trade field (Automotive HVAC Electrical Carpentry Plumbing Maintenance etc.) and plus

• Track parts and materials used in every repair (closing the loop with your parts-side work)

• Support and learn from senior techs and station staff

• Other duties as assigned

What makes you a great fit

• You like solving problems whether its fixing something or figuring out whats needed to fix it.

• Youre hands-on but also detail oriented.

• Eagerness to learn and take on new challenges.

• You take ownership and dont wait to be told what to do.

• Youre comfortable switching between turning a wrench and coordinating a supply chain.
  
  

You embrace our Core Values:

Free Hugs Were open optimistic and always have each others backs.

Trustety -We trust each other and speak openly and honestly.

Fully Hands On Were pragmatic and get the right things done.

Own Your Ship- We take responsibility and strive for excellence.

Customer At Heart -We put our customers at the heart of everything we do

• 1years hands-on experience in RV automotive or related mechanical fields across at least one trade (automotive HVAC electrical carpentry plumbing or general maintenance).

• 2 year of experience supporting Operations Materials Management and/or Supply Chain functions with basic understanding of supply chain principles and concepts.

• Strong diagnostic and troubleshooting skills across multiple systems.

• Experience with parts sourcing vendor coordination or inventory management.

• Comfort reading exploded diagrams and navigating parts catalogs (OEM or aftermarket).

• Working knowledge of vehicle systems electrical bodywork interior.

• Comfortable using ERP inventory or work order systems.

• Self-motivated organized and able to manage multiple priorities.

• Certification from a college or technical school in a relevant trade field or equivalent hands-on experience.

• Recent graduate with an Associates/Bachelors degree in Supply Chain Mathematics Statistics Operations Research or other quantitative business discipline preferred.

• Experience in providing customers with world class customer service.

• Valid Canadian drivers license.

• Must be authorized to work in the Canada and not require work authorization sponsorship by our company for this position now or in the future.

• Ability to lift up to 45 lbs. and perform physical tasks (kneeling bending lifting etc.)

• Comfortable working indoors and outdoors in varying conditions.

• Ability to travel occasionally to other locations if needed.

• Strong written/verbal communication skills; able to read write and speak English to interact effectively with a global customer base.

• This position may require the ability to drive our company vehicles due to insurance requirements candidates must be at least 21 years of age.

• Open availability to work weekends and holidays based on business needs.

WORK CONDITIONS

• Job Type: Hourly Full Time-Pay Range: $25 to $29 (based on experience)

• Working mostly outdoors

• Ability to lift and move at least 25lbs

• Location: Hybrid Remote at home & onsite at: 9524 Horton Rd SW Calgary AB T2V 2X4 Canada

roadsurfer is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race color religion national origin gender sexual orientation gender identity or expression age mental or physical disability genetic information marital status military status protected veteran status or any other category protected by law.

Ready to surf

Are you made for the job Then we look forward to receiving your application! If you have any questions please feel free to contact us at and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europes largest campervan rental 2021 we launched our platform roadsurfer spots in addition to our other products rent abo and sales a platform where you can discover and book unique camping spots. But thats only the beginning. We are growing fast so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV start your adventure be happy. Come ride the wave with us!

Required Experience:

IC