Part Time Operations Supervisor-TIC

This position is responsible for assisting as required with the planning and directing of site operations within the scope of Cage Slots and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of the Operations Departmentthis Operations SupervisorroleistoprovideauthorizationandimmediateleadershiptostaffoperatinginCageSlots and Guest Services roles on a shift-to-shift basis. Supervisor Operations ensures adherence to all policies and procedures;identifies implements and recommends improvements to increase operational effectiveness and compliance to enhance the designateddepartmentswithpolicyandprocedurelegislationhealthandsafetyandotherstatutoryregulationsandprograms including the AGCO.

PrimaryResponsibilities

• Helpscreateanengagedworkenvironmentbychoosingpositivityandfunrecognizingexcellentperformanceand by caring about and supporting our team members every day

• ResponsibleforoverseeingtheCageSlotsandGuestServicesdepartment andanyapplicablesignoffswithinthis scope during their shift

• ProvidesleadershipdirectionmentoringandperformancemanagementtotheCageSlotsandGuestServices departmentsorasassignedintheabsenceofanOperationsManagerwhileprovidingcontinuouscoachingfor success to achieve high performance

• AssistsintheimplementationofthedepartmentalstrategicplansAssistswithde-escalatingandaddressingguest concerns.

• Monitorsandanalyzesteammemberproductivityworkskillsandbehaviors

• Developsandcultivatesstrongworkingrelationshipswithallstakeholders:guestsmanagementteammembers and Regulators

• Liaisesandcommunicateseffectivelywithallappropriateoperationaldepartments

• Reportingirregularitiesandsuspiciousactivities-financialorotherwise;reviewingandpreparingincidentreports

• Ensurescomplianceofdesignateddepartmentswithpolicyandprocedurelegislationhealthandsafetyandother statutory regulations and programs including the AGCO

• Anticipatesoperationalandserviceissuesbeforetheyescalatetrouble-shootsandresolvesguestconcernsbefore they become complaints

• AdministerstheCollectiveAgreementandgrievancediscussions(whereapplicable)Performsotherdutiesas assigned or directed

Education and Qualification Requirements

• Minimum2yearsofexperienceingaming/casinomanagement;

• Provenleadershipskillsandtheabilitytotrainanddevelopteammembers.

• Abilitytoexceedinternalandexternalguestexpectationsthroughtimelyeffectiveandserviceoriented communication.

• ComputerproficiencyinMSOffice

• TheabilitytoobtainandmaintainregistrationasaCategory1GamingAssistantwith AGCO

• Abilitytoobtain and maintain aSmartServe Certificate

• Ability to communicate effectively in French language considered an asset

SincethefunneverstopsatShorelinescandidatesmustbereadyandwillingtoworkaflexiblescheduleincluding evenings weekends holidays and overnights based on business needs.

Additional Information

Minimum Rate (CAD $) Minimum Salary (CAD $): $26.25
Job Rate (CAD $) Midpoint Salary (CAD $): $30.30
Maximum Rate (CAD $) Maximum Salary (CAD $): $30.30
Existing Vacancy: Yes