Part-time Enrolment Services Officer

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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

The Enrolment Services Officer (ESO) is a knowledgeable and versatile member of the Office of the Registrar serving as a key resource for students applicants and alumni throughout their time at Algonquin College.

Reporting to the Manager Enrolment Support Services the ESO provides information and support through various channels including in-person and virtual appointments as well as email correspondence. The ESO assists clients with complex inquiries that require detailed review and analysis of student accounts such as admissions financial aid and account-related performing these duties the ESO exercises sound judgment makes informed decisions and carries out a variety of academic financial aid and other administrative tasks.

In addition the ESO is responsible for leading retention-focused discussions with students who are considering withdrawing from their studies at the start of each term. The goal is to assess their circumstances provide guidance on available options and explore opportunities for student support wherever possible.

This role focuses on handling inquiries that require in-depth investigation or exceed the typical scope of a brief front-line interaction. These interactions will require specialist knowledge of admissions financial aid and student record procedures. The ESO will also be required to use their judgment independently to determine an outcome best suited to the student need in areas of low risk and complexity. The ESO will contribute to the training and onboarding of new full-time and part-time staff members. Given the confidential and sensitive nature of the information handled the ESO must possess extensive knowledge of and experience adhering to the Freedom of Information and Protection of Privacy Act (FIPPA) in a professional environment.

Finally the ESO is expected to demonstrate professionalism integrity and exceptional customer service in all interactions ensuring that every student experience reflects the high standards of Algonquin College.

Required Qualifications:

• Minimum two (2) year diploma in Business Administration Office Administration Client Services or other related fields. Equivalent combination of relevant education and work experience may be accepted in place of formal education.

• Minimum three (3) years experience in a high demand client service setting; of which two (2) years must be in a student-serving post-secondary environment such as the Registrars Office.

*This vacancy is for P23372.

This position requires regular on-site work at Algonquin Colleges Woodroffe (Ottawa) Campus.

This position is subject to the terms of the Part-time Support Staff Collective Agreement: ()

Why Join Algonquin College

• Compensation:Many roles offer a competitive base salary and comprehensive benefits including health dental and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits Careers

• Learning and Development Opportunities: Access to training tuition assistance programs (Algonquin College Courses and Degree Completion) certifications workshops and professional courses that allow you to grow and advance in your career. About Us Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring learning integrity and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canadas Best Employers for 2025 and one of Canadas Best Employers for Diversity for 2024

• Inclusion Diversity Equity and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity Diversity and Inclusion policy fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the Colleges Flexible Work Arrangement Policy (subject to change).

How We Use AI in Hiring:

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive equitable and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds including Indigenous peoples persons with disabilities members of racialized groups and individuals from diverse communities. If you require accommodation during the recruitment process please contact the Human Resources department at . While we thank all those who apply only those to be interviewed will be contacted.