Part specialist and shipper

Join a Growing Company!

We are currently looking for aPart Specialist and Shipperto join our team.

The Alamo Groupemploys approximately 4500 people this role you will be part of theSnow & Ice Canadateam specializing in high-performance snow removal solutions for heavy equipment across North America.

Our Snow & Ice division consists of approximately 350 employees across sites in St-Valérien-de-Milton Ayers Cliff Laval Caledon and Calgary representing the industry-leadingTencoandEverest Equipmentbrands. Well-established and respected our group is recognized for innovation durability and engineering excellence.

Your Mandate

The Parts Specialist and Shipper is responsible for providing professional customer service and parts sales support by responding to inquiries identifying replacement parts preparing quotations processing orders and ensuring accurate follow-up with customers and internal teams. The role also supports technical parts research documentation inventory accuracy and daily shipping and receiving activities to ensure timely delivery operational continuity and continuous improvement of parts service and logistics processes. This role works in a collaborative manner with Parts Specialists and Buyers on a day-to-day basis as well as with various branches.

Why Join Our Team

• Salary:$29 to $34 per hour depending on experience.
• Benefits:Group insurance plan
• Retirement:Group RRSP with a 3% annual employer contribution
• Referral Program:Earn up to $2000 per year for successful hires
• Wellness:Employee Assistance Program (EAP) and telemedicine service
• Growth:Access to continuous training and genuine opportunities for career advancement

Working Conditions

• Status:Permanent full-time (40 hours/week)
• Schedule:Monday to Friday 7:00 AM to 3:30 PM
• Location:Caledon Ontario

Your Responsibilities

1. Customer Service & Parts Sales Support

• Respond to customer inquiries (at the counter by phone or via email) regarding parts identification availability pricing and lead times.
• Provide professional prompt and solution-oriented service to ensure high customer satisfaction.
• Support internal teams (service workshop sales) in identifying and selecting appropriate parts.
• Explain basic technical characteristics of parts and propose alternatives when required.

2. Order Management Quotations & Invoicing

• Prepare and issue parts quotations to customers.
• Enter customer orders into the ERP system ensuring accuracy and proper follow-up.
• Monitor backorders and proactively communicate lead times to customers.
• Process parts order invoicing in accordance with established procedures.
• Ensure pricing accuracy sales terms compliance and correctness of customer information.

3. Technical Parts Research & Documentation

• Perform parts research using catalogs technical drawings ERP systems and other available resources.
• Document relevant information (part numbers equivalents pricing suppliers) to support future searches.
• Maintain up-to-date parts data and contribute to continuous improvement of data quality.

4. Warehousing Operations

• Understand and execute warehousing processes related to receiving shipping and location transfers.
• Support warehousing operations during peak seasons or shipper absences to ensure operational continuity.
• Coordinate with carriers for pick-ups and deliveries.
• Perform regular cycle counts and participate in physical inventory audits.

5. Processes Compliance & Continuous Improvement

• Apply and adhere to established policies and procedures related to parts inventory and customer service.
• Contribute to the continuous improvement of parts management service and logistics processes.
• Ensure data accuracy in ERP systems and related tools.
• Participate in branch- or group-level improvement projects and initiatives as required.

Candidate Profile

Education & Experience:

• High school diploma (or equivalent) required.
• Minimum of five (5) years of relevant experience in customer service parts management procurement or logistics.
• Vocational or technical training in industrial mechanics automotive mechanics electromechanics or a related field (strong asset).
• Training in parts management logistics supply chain or after-sales service is an asset.
• Ability and willingness to participate in ongoing training provided by the company or suppliers (products parts catalogs new systems).
• Forklift certification and operating experience (asset).
• Experience in a parts environment (industrial equipment specialized vehicles or automotive) strongly preferred.
• Experience in an industrial or after-sales environment (asset).

Skills & Requirements:

• Proficiency in Microsoft Office Suite (Word Excel Outlook).
• Experience with JD Edwards RF Smart or Gen Alpha WMS/ERP systems is considered a strong asset.
• Excellent organizational skills with high attention to detail.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong customer service and problem-solving mindset.
• Ability to analyze customer requests and quickly identify appropriate parts.
• Ability to work independently while collaborating effectively within a team environment.

If this sounds like the right fit for you we want to meet you!