Overnight Family Services Coordinator

Overnight Family ServicesCoordinator Awake position

Future Full-Time Permanent

Overnight rotating shifts8pm 8am including evenings & weekends and statutory holidays

Toronto Ontario (240 McCaulStreet)

SickKids Hospital 170Elizabeth Street Toronto

The Organization

Since 1981 Ronald McDonald House Toronto has servedas a place to call home for families with seriously ill children undergoingtreatment. Ronald McDonald House Toronto encompasses a House for 81 families indowntown Toronto and seven Family Rooms in hospitals across the Greater TorontoArea and in Sudbury. The families we serve come from throughout Ontario acrossCanada and around the world.

We are accepting applications for future Overnight FamilyServices Coordinator opportunities in Toronto.

About the Opportunity

Reporting to the Overnight Manager Family Services the OvernightFamily Services Coordinator is the first line of communication with theGuest Families and is responsible for welcoming and providing service to allfamilies staying at the House or utilizing Family Rooms. The Family ServicesCoordinator facilitates the family intake and registration process andcoordinates family stays at the House. This role assists in resolving complexand sometimes escalated family situations remaining calm and professionalwhile diffusing tension to maintain a positive experience for all familiesonsite. This role provides families with resources to adapt to communal livingand settling into Toronto while also ensuring adherence to policies andprocedures to provide a safe warm comfortable and compassionate environmentfor families guests and volunteers.

The successful candidate will work rotational shifts of 8:00pmto 8:00am for a total of 77 hours on a bi-weekly schedule at boththe House and in our Family Rooms at SickKids. This is an awake position.

The recurring schedule for this position follows a rotatingpattern: 2 days on 2 days off 3 days on 2 days off 2 days on 3 days 3-day shift always falls on the weekend (Friday Saturday Sunday)therefore this position would work every other weekend.

KEY ACCOUNTABILITIES:

Welcomeregister and acquaint residents to the House. Assist with family check in/ readiness of rooms and assign rooms to accommodate residents whileassessing priorities of residents needs. Assist families with support needsand special requests as required.

Navigateand resolve family concerns and issues by listening actively empathizing andutilizing effective problem-solving skills to ensure a satisfactory outcome.

Act as theprimary contact for the facility operations (Ronald McDonald Toronto House orFamily Room at Sick Kids) or family issues that arise during their shift. Workclosely with both the House and the Family Room teams to ensure both locationsoperate according to the guidelines and protocols of Ronald McDonald HouseToronto.

Manage allaspects of security (property and persons) and report any related issues orconcerns.

Ability to maintainand foster high standard of facility cleanliness & disinfecting throughout yourshift

Fosterstrong values-based relationships with all key stakeholders for both locationsacting as a contact for family referrals admissions and support. Work closelywith volunteers to engage and support as necessary to maintain a safe andcomfortable environment for families.

Understandthe different needs for each location (the House and Family Room at Sick Kids)and prioritize and support appropriately.

Prepareaccurate and timely administrative reports and documentation as required forboth locations including maintaining up to date family records directory anddatabase.

Completeadministrative tasks such as answer phones respond to emails and deliveriesprocess payments data entry filing general office duties manage waitlistand referral process background checks preparation for meetings creating anddistributing communication materials etc.

Assist withhousekeeping and maintenance duties and various events and meeting set-up andexecution.

Participatein special projects and other duties as required.

QUALIFICATIONS:

Education & Experience

High schooldiploma.

Minimum one(1) years experience in providing family support services or related services.

Experienceworking in healthcare with vulnerable populations or not-for-profitorganization is an asset.

CPR / FirstAid Certification is required for this role. We can help you obtain it if youdo not have it.

Experiencein volunteer management is an asset.

Knowledge Skills & Abilities

Strongcustomer service skills and experience working with families hospitalstakeholders and volunteers.

Exemplarycollaboration and interpersonal skills with a demonstrated ability to developand maintain relationships. Ability to work effectively within a team aswell as independently.

Excellentcommunication (verbal / written) and listening skills.

Detail-orientedand able to prioritize multi-task and meet deadlines.

Strongorganizational skills with the ability to manage multiple deliverables in atime-sensitive environment and adapt to frequently changing priorities.

Excellenttroubleshooting & conflict resolution skills.

Workingknowledge in technology including Microsoft Office and other databases.

Ability tomanage sensitive situations with excellent judgment compassion anddiscretion.

Demonstratedability to flourish in environments of significant change.

Ability todemonstrate and maintain consistency towards a high standard of exceptional servicedelivery.

Demonstratesstrong professional conduct & work ethic.

Exhibits reliabilityaccountability & attention to detail.

What We Offer:

Impact:Your role directly contributes to the comfort and well-being of families duringsome of their toughest times

ProfessionalGrowth: Gain valuable experience in customer service volunteer management andfamily support in a non-profit healthcare setting.

SupportiveEnvironment: Access to our Employee & Family Assistance Program as well asa network of caring colleagues dedicated to making a difference.

CompetitiveCompensation and Benefits: Earn a salary ranging from $23.85 $29.81 per hour($47747 - $59679 annually) group health and dental benefits access to paidWellness Days as well as additional paid Religious Leave days RRSPeligibility.

REQUIREMENTS:

Completionof satisfactory reference check and background check.

If youre looking to make a difference every day in the lives ofchildren and families submityour application today!

This posting is intended to build a candidate poolfor future opportunities within the organization. Applications will beconsidered as opportunities become available. We appreciate your interest injoining our team; however only candidates selected for next steps will becontacted.

We do not use artificial intelligence (AI) orautomated decision-making tools to screen assess or select candidates.

Ronald McDonald House Toronto is an EqualOpportunity Employer.

Ronald McDonald House Toronto iscommitted to equity diversity and inclusion in the workplace. As an equalopportunity employer we are dedicated to building a qualified workforce thatreflects the diverse communities and families we serve and to fostering aninclusive accessible and respectful environment where all individuals feelvalued supported and have equitable opportunities to succeed.

When contacted for a jobopportunity please advise the People and Culture team of any accommodationneeded in accordance with the Accessibility for Ontarians with DisabilitiesAct 2005 and the Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.

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