OS&D Office Administrator

Tracing of freight which includes looking for missing freight looking up PODs and B/LS finding out when a shipment was delivered etc.  

Exception reports for customers with dropped trailers reporting to the shipper the next day by 0900 

Interline exception reports for all partner carriers US & Canadian both northbound and southbound   

Requests by customers and terminals via phone calls or emails  

Gathering information on shortages no pros no goods etc and finding common issues to report to the Supervisor.  

Calling the customer with exceptions to verify possible damages shortages re-routing and various other duties as requested by the customer regarding delivery problems.  

Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers confirming terms etc. 

Camera checks for missing freight 

Answering emails within 45 minutes 

Dealing with upset customers  

Hours -7 AM to 3:30 pm daily

Qualifications :

Qualifications

Pleasant mannerism is required  

Well organized  

Ability to work unsupervised  

Knowledge of computers and typing skills are essential  

Excellent data entry and listening/communicating skills   

Knowledge of dangerous goods transportation  

Ability to prioritize and multitask  

Ability to handle stressful situations and keep calm   

Team player  

Excellent communication skills both oral & written  

Providing customers with excellent customer service and escalating issues 

Forklift experience is an asset

Additional Information :

• Competitive Wages starting at $21.80/hour $22.89 at Three months and $25.26 at twelve months
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement

Remote Work :

No

Employment Type :

Full-time