OS&D ClerkAdministrator

• Tracing of freight which includes looking for missing freight looking up PODs and B/LS finding out when a shipment was delivered etc.  
• Exception reports for customers with dropped trailers reporting to the shipper the next day by 0900
• Requests by customers and terminals via phone calls or emails  
• Gathering information on shortages no pros no goods etc and finding common issues to report to the Supervisor.  
• Calling the customer with exceptions to verify possible damages shortages re-routing and various other duties as requested by the customer regarding delivery problems.  
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers confirming terms etc. 
• Dealing with upset customers  
• Hours -8am -5pm M-F

Qualifications :

•  Pleasant mannerism is required  
•  Well organized  
•  Ability to work unsupervised  
•  Knowledge of computers and typing skills are essential  
•  Excellent data entry and listening/communicating skills   
•  Knowledge of dangerous goods transportation  
•  Ability to prioritize and multitask  
•  Ability to handle stressful situations and keep calm   
•  Team player  
•  Excellent communication skills both oral & written  
•  Providing customers with excellent customer service and escalating issues 

Additional Information :

What do we offer to you 

• Profit Sharing
• Benefits (including health and dental)
• Tuition reimbursement
• Opportunities for growth and advancement

Remote Work :

No

Employment Type :

Full-time