Opportunities Senior Business Analyst (Computer Services Officer 4)

At CSDS we prioritize people - both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible reliable digital solutions centered around user needs.

In todays tech-driven world CSDS empowers government departments with essential digital solutions to meet Nova Scotians expectations. As a trusted partner across government we enable departments to fulfill their mandates with secure user-friendly services. From healthcare and education to public safety we collaborate to transform how services are designed and delivered.

We dont just implement technology; we modernize outdated systems and reimagine processes. Our agile data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotias evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms youll play a key role in building a more inclusive responsive government for Nova Scotians.

Together were setting new standards for digital public service delivering resilient solutions that meet todays needs and anticipate tomorrows challenges.

Reporting to the Manager Service Excellence the Senior Business Analyst leads planning evaluation and implementation activities in support of our mandate for continuous service improvement. This position also supports the development implementation and administration of the incident management process to ensure the prompt restoration of IT services including leading the end-to-end management of IT incidents and major incidents to minimize business impact and restore services as quickly as possible.

The role coordinates cross-functional technical teams manages escalations facilitates stakeholder communications ensures timely resolution of service disruptions and conducts post-incident reviews. The analyst also acts as a bridge between and across IT organization teams to ensure services align with defined technology solutions and business needs.

This position requires a leadership role in identifying IT problems recommending solutions and supporting the implementation of business process improvement initiatives to achieve operational efficiencies program savings improved client service and the attainment of strategic goals.

To be successful in this role you will have a Bachelor of Science in Computer Science plus a minimum of five (5) years experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience or an equivalent.

Your ability to:

• Identify and manage service improvement opportunities to enhance service delivery with a focus on meeting client needs; lead continual service improvement plans.
• Manage aspects of incident management and related initiatives including the planning and organization of a broad range of complex business enablement activities involving some uncertainty and requiring the formulation and adjustment of strategies or approaches.
• Guide effective and efficient resolution of incidents resulting in improved recovery time of business operations.
• Conduct and document analysis for trending and reporting to all levels of leadership.
• Mentor inspire and educate colleagues in the business analysis discipline.
• Provide sound judgement and have strong analytical skills to determine system requirements evaluate alternatives and provide sound solutions to client business problem
• Demonstrate exceptional communication skills and political acuity
  
  

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

• Forming and growing relationships to build trust and collaboration between colleagues internal/external partners
• Internet-era practices and the ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes
• Working in a complex multi-dimensional organization with varied need for technology solutions
• Providing and receiving highly complex sensitive and contentious information in situations requiring highly developed interpersonal skills including empathy persuasion negotiation and tact.
• Planning facilitating and leading workshops with internal and external participants and facilitate decision making with the business departmental management and external vendors (where appropriate).
• Strong negotiation and facilitation skills be well organized and able to exercise sound judgment under pressure. You must also possess team leadership experience.
• Knowledge and experience of ITIL processes and standards to implement use and apply these is required for this role.
  

The following are considered assets for this role:

• ITIL certification
• Professional Business Analyst Certification
• Knowledge of established IT strategies policies and procedures of the Government of Nova Scotia to link these with customer requirements.
  
  

This position will include rotational 24-hour on-call duties.

We recognize that everyone brings different skills and experiences to the table and that not everyone checks all the boxes. We encourage you to apply anyway! Tell us why youre the right fit for the job.

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.

There is one 18 month TERM employment opportunity and one Temporary opportunity with an anticipated end date of December 31 2026. The appointment status (term temporary or casual) is dependent on the start date of the successful candidate.

• Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
• Countless career paths
• A Dynamic client-focused office environment where service excellence and teamwork are our focus.