Opportunities Postgraduate Student, Operational and Service Excellence

In this role you will join the Operational and Service Excellence (O&SE) team within the department of Service Nova Scotia. The team leads the deployment of O&SE practices across the Province and partners with business areas to identify operational challenges address pain points and implement business process improvement initiatives. You will be part of a high-performing diverse and inclusive team that is committed to collaboration continuous improvement and service excellence. This position is based in person at our downtown Halifax office and offers the opportunity to work both independently and alongside experienced professionals. If you are looking for a challenging engaging and rewarding work experience where you can learn grow and contribute meaningfully we encourage you to apply. You will receive training guidance and support to help you succeed in the role.

• Managing developing and identifying improvements to the O&SE SharePoint site.
• Supporting the development rollout and evaluation of O&SE programs and services.
• Assisting with the creation management and facilitation of training offerings and simulations for business partners.
• Coordinating the implementation of various programs and services.
• Guiding business areas and partners through O&SE training programs and services.
• Collaborating with team members on high-stakes projects.
• Creating visual promotional and communication materials.
• Using Adobe Creative Suite to apply creativity imagination and innovation.
• Using Power BI integrated with Microsoft 365 to present data through visually appealing dashboards.
• Exploring Microsoft 365 Power Automate and AI to continuously improve O&SE deployment and service delivery.

• Experience administering promoting and interpreting programs or services.
• Demonstrated ability to plan organize and coordinate work effectively.
• Strong verbal non-verbal and written communication skills.
• Experience building and sustaining interpersonal and business relationships.
• Strong visual design skills and creative acumen.
• Effective time-management and task-prioritization skills when balancing competing needs.
• Proficiency with Microsoft 365 applications.
• A natural ability to think creatively and innovatively.
• Curiosity initiative and the ability to learn quickly and explore new possibilities.
• Ability to work both independently and collaboratively in a team environment.

• Exposure to business process improvement principles such as Lean Six Sigma.
• A continuous improvement mindset with the ability to challenge the status quo constructively.
• Experience or exposure to software and tools such as SharePoint Power Automate Adobe Creative Suite Power BI and AI.

• Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued respected connected and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths for Nova Scotians.