Operations Senior Specialist

The Operations Senior Specialist will execute structured QA cycles build repeatable testing and validation processes and support change coordination. They will also provide capacity depth and reduce single-point dependency on specialized SME knowledge.

Position Responsibilities:

• Build maintain and enhance a repeatable QA and production-validation framework for quarterly cycles.
• Execute UAT BAT regression and production-validation testing for assigned communication outputs.
• Document and standardize QA processes testing frameworks and validation playbooks.
• Support change coordination and pre-release readiness checks.
• Track defects and validation outcomes; partner on issue resolution.
• Provide backup capacity for SME-level activities under the managers guidance.

Required Qualifications:

• Experience in QA testing validation or production readiness.
• Strong attention to detail analytical thinking and process discipline.
• Advanced knowledge of the Apollo mainframe platform and associated US Retirement administration systems.
• Exposure to document / communication outputs or production environments preferred.

Systems/Tools:

• Apollo mainframe platform and associated US Retirement administration systems; production monitoring/issue-tracking tools; Microsoft Excel.

P&P Industry Prerequisites & Operating Principles:

• Industry Knowledge: Print/Post foundations finance & job-costing materials & inventory data/billing/reconciliation compliance & data privacy digital adoption continuity & backup and SLA & delivery performance calibrated to the roles domain.
• No Touch Workflow a bias toward automation; minimize manual handling assembly and rework.
• Digital First not Digital Only we print what is Required and Requested challenge unnecessary print while respecting customer business and regulatory needs.
• Assertive & Proactive anticipate risk prepare for peak and exception scenarios and drive issues to resolution rather than waiting for escalation.
• Sound Judgment & Disciplined Escalation raise issues and ideas early with full justification and a thought-through recommendation; align through the appropriate decision forum before action.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.