Operations Program Manager (Canada Remote)

AXON Networks delivers a robust AI-driven analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together these technologies give ISPs the ability to manage and troubleshoot their networks in real time and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers helping them evaluate their current technologies and business models and creating and executing strategies that enable them to innovate faster accelerate their digital transformations and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine CA USA with Asia HQ in Singapore and also operating in Denmark Spain and Vietnam.

The Operations Program Managerwill be the central coordinator for scheduled operational activities affecting customers production services and managed CPE fleets. You will maintain the authoritative global operations calendar and make sure every planned deployment maintenance window firmware rollout migration customer activity and operational event has the right scope resources dependencies approvals communications and execution plan.

Reporting to the Operations Manager and the Director of Network Operations you will connect customer project managers and internal program managers with Support NOC DevOps Engineering QA Product and other delivery teams. Your success is measured by predictable execution early conflict detection clear accountability and fewer customer-impacting surprises; not by simply scheduling meetings or maintaining a project plan.

• Maintain the single authoritative calendar for all scheduled operational work across customers regions and time zones capturing activity type scope risk tier dependencies owners and readiness status.
• Identify and resolve scheduling collisions (shared resources freeze periods overlapping changes) before commitments are finalized.
• Publish forward-looking views (24hr / 7-day / 30-day / quarterly) filterable by customer region service and team.

• Set intake process and minimum lead times for deployments migrations firmware rollouts and other planned work.
• Turn requests into integrated activity plans (milestones entry/exit criteria sequencing rollback communications closure).
• Run readiness reviews to confirm approvals runbooks test evidence and monitoring are in place.
• Track decisions risks and dependencies; escalate gaps early with clear options and owners.

• Act as the operational planning counterpart to customer PMs for work affecting their services or devices.
• Maintain up-to-date records of customer maintenance windows contacts and escalation paths.
• Align internal program timelines with the operations calendar ensuring sufficient lead time.
• Facilitate go/no-go checkpoints while leaving technical decisions to accountable owners.

• Identify required skills/coverage from Support NOC SRE DevOps Engineering QA and other teams for each activity.
• Secure resource commitments (primary backup) and track coverage through execution and post-activity monitoring.
• Flag double-booking fatigue and single-person dependencies; coordinate handoffs across time zones and shifts.

• Facilitate kickoffs checkpoints and completion reviews for high-impact work.
• Define communication plans (audience channel cadence owner) for customers leadership and technical teams.
• Monitor milestones and risks in real time triggering escalation when windows are at risk.
• Confirm validation documentation and handoff before closing out an activity.

• Report on upcoming work conflicts resource gaps and outcomes.
• Track metrics: on-time readiness schedule adherence rollback rate change-caused incidents communication timeliness.
• Lead post-activity reviews and turn lessons into process/tooling improvements.
• Partner with OSS Engineers to improve calendar and workflow tools while retaining process ownership.

• 7 years of program or project management experience including at least 3 years coordinating technical operations cloud network telecom SaaS or production-service activities.

• Demonstrated ownership of complex cross-functional schedules involving external customers and multiple internal technical teams.

• Experience maintaining integrated plans global calendars resource forecasts dependencies risk registers decisions action logs and executive status reporting.

• Strong understanding of production change maintenance deployment or release coordination including readiness implementation validation rollback and closure.

• Ability to understand technical dependencies and ask effective questions across cloud services infrastructure software networks and device operations without needing to be the technical implementer.

• Exceptional written and verbal communication with the judgment to tailor updates for customers executives program managers and technical responders.

• Proven ability to influence without authority resolve competing priorities hold owners accountable and escalate constructively with evidence and options.

• Strong organization and attention to detail across concurrent activities regions and time zones including calm execution during changing conditions.

• Experience with project/program tools change-management systems shared calendars dashboards and collaboration platforms.

• Experience with Jira Jira Service Management Confluence Smartsheet Microsoft Project Asana or comparable planning and workflow platforms.

• Bachelors degree in business engineering information technology or a related field or equivalent practical experience.

• Experience in a service-provider broadband telecom managed-network cloud-platform or multi-tenant SaaS environment.

• Experience coordinating production deployments maintenance migrations customer cutovers firmware rollouts or other controlled technical activities.

• Working familiarity with cloud services Kubernetes CI/CD observability APIs databases and messaging platforms.

• Understanding of managed CPE environments involving broadband gateways routers ONTs Wi-Fi/mesh systems device onboarding telemetry and firmware lifecycle.

• Experience coordinating with 247 NOC Support SRE DevOps and Engineering teams and planning safe handoffs across shifts and regions.

• Experience creating portfolio-level calendar and resource dashboards using BI or reporting tools.

• Familiarity with ITIL change enablement release management service transition incident management and problem management.

• PMP PgMP PMI-ACP ITIL or comparable program project or service-management certification.

• Experience working directly with customer project managers and presenting readiness or risk to customer leadership.