Operations Manager Night Shift

POSITION TITLE: Operations Manager
POSITION TYPE: Permanent Full-Time
LOCATION:Concord ON
DEPARTMENT: Operations & Supply Chain


About Us
Founded in 1916 Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national Canadian-owned and operated wholesale distributor. A family-owned company it is one of Canadas leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers independent pharmacies clinics and hospitals for all their Rx OTC home healthcare and front shop needs.

About the Role

We are looking for a hands-on people-focused Operations Manager Night Shift to lead operations at our Keele Distribution Centre.

In this role youll do more than oversee daily operations. Youll play a key role in driving operational excellence developing frontline leaders strengthening accountability and identifying opportunities for continuous improvement.

Working in a fast-paced high-volume distribution environment youll lead and support your team to achieve operational goals while fostering a culture of collaboration engagement and continuous improvement. Youll also work closely with cross-functional teams to implement new processes improve performance and support operational change.

Were looking for a leader who is comfortable being on the floor engaging with employees challenging the status quo and turning ideas into action. Someone who can balance the demands of daily operations with a forward-thinking approach to people processes and performance.

What will you do

Lead Operational Excellence

• Oversee daily night-shift operations ensuring productivity inventory accuracy operational efficiency quality and customer service commitments are consistently achieved.
• Manage labour planning scheduling staffing budgets and operational resources to meet performance targets while maintaining cost efficiency and ensuring teams have the tools needed to succeed.
• Develop implement and monitor key performance indicators (KPIs) to strengthen accountability identify opportunities for improvement and drive operational performance.
• Promote a safe and healthy work environment while ensuring compliance with standard operating procedures employee training requirements and applicable Good Manufacturing Practices (GMP).

• Lead coach and develop supervisors lead hands and frontline employees to build a high-performing and engaged team.
• Foster a positive and respectful work environment built on collaboration accountability and open communication.
• Provide ongoing coaching performance feedback and formal performance evaluations to strengthen leadership capabilities support employee development and encourage professional growth.
• Maintain a visible presence on the warehouse floor engaging with employees addressing challenges and supporting day-to-day operations.

• Identify opportunities to improve processes productivity and overall operational performance.
• Lead and support the implementation of process improvements new technologies and operational initiatives.
• Engage employees in identifying solutions challenging existing practices and embracing new ways of working.
• Use operational data and performance trends to make informed decisions and drive measurable improvements.

• Work closely with day-shift leadership and cross-functional teams to ensure effective communication and operational alignment.
• Collaborate with internal stakeholders to resolve challenges implement improvements and support business priorities.
• Provide timely updates on operational performance challenges and progress toward key objectives.

• Operational Experience: 710 years of progressive experience in distribution centre warehousing or logistics operations including demonstrated experience leading and developing teams at a supervisory or management level in a fast-paced high-volume environment.
• People Leadership: Proven ability to lead coach and develop supervisors and frontline employees while fostering engagement accountability and a positive team culture.
• Change Management: Demonstrated experience leading operational improvements implementing new processes and engaging teams through change.
• Performance Management: Strong understanding of operational KPIs labour planning budgeting and productivity measures with the ability to use data to drive results.
• Hands-On Leadership: An approachable and collaborative leadership style with a willingness to be present on the floor support employees and address challenges directly.
• Communication and Problem-Solving: Strong interpersonal organizational and decision-making skills with the ability to manage competing priorities and collaborate across teams.
• Technical Skills: Proficiency in Microsoft Office and experience working with warehouse management systems or other operational technologies.
• Education: Post-secondary education in Business Supply Chain Management Logistics or a related field is preferred.

• Experience in pharmaceutical or healthcare distribution third-party logistics (3PL) grocery consumer packaged goods (CPG) or temperature-controlled environments.
• Knowledge of Good Manufacturing Practices (GMP) and regulated distribution environments.
• Experience supporting operational technology implementations and continuous improvement initiatives.

• Health dental vision
• Personal Days
• Employee Assistance Program
• Opportunity for Professional Development
• Wellness programs
• Vacation Pay
• Exclusive memberships and discounts