Operations Manager – Integrated Facilities Services

The Operations Manager is responsible for the overall day-to-day delivery of integrated facilities and workplace services at the site. This role provides leadership and direction to frontline teams oversees service delivery and vendors supports facility operations and maintenance.

The successful candidate will be a hands-on and collaborative leader with strong facilities people-management and customer-service skills. They will be responsible for ensuring services are delivered safely efficiently consistently and in accordance with contractual requirements and client expectations.

We are currently seeking an experienced Operations Manager to join our team at 19 Allstate Parkway in Markham Ontario.

Key Responsibilities

Operations & Facilities Management

• Oversee the day-to-day delivery of integrated facilities and workplace services.
• Ensure facility operations and maintenance activities are completed safely efficiently and in accordance with established standards.
• Conduct and oversee regular facility inspections and ensure deficiencies faults and maintenance issues are identified reported and resolved in a timely manner.
• Monitor service performance and implement corrective actions where required.
• Coordinate with internal teams contractors and service providers to ensure seamless facility operations.
• Support preventative maintenance programs and follow up on outstanding maintenance requirements.
• Identify opportunities to improve operational efficiency service quality and the overall client experience.

Team Leadership & People Management

• Lead supervise and support janitorial reception/mail and other workplace services teams.
• Establish daily priorities allocate resources and ensure adequate staffing and service coverage.
• Coach mentor and develop employees to achieve operational and service expectations.
• Support employee onboarding training performance management and ongoing development.
• Ensure employees maintain required qualifications and receive appropriate training.
• Promote a positive respectful and inclusive workplace culture.
• Address employee concerns and operational issues promptly and escalate when appropriate.

Vendor & Site Access Management

• Oversee qualified vendor verification and site access requirements.
• Ensure contractors and vendors comply with site policies safety requirements and established procedures.
• Coordinate vendor activities and monitor service quality and performance.
• Maintain strong working relationships with vendors and service partners.
• Address vendor performance concerns and implement corrective actions as required.

Janitorial Reception & Mail Services

• Oversee the delivery and quality of janitorial reception mail and courier services.
• Ensure teams consistently meet established service standards and client expectations.
• Provide operational direction and support to frontline service teams.
• Act as a backup for reception and mail services when required.
• Monitor staffing schedules service levels and overall team performance.

Special Cleaning & Indoor Plant Services

• Oversee the delivery of special and periodic cleaning services.
• Ensure specialized cleaning requirements are properly scheduled coordinated and completed.
• Oversee indoor plant service delivery and ensure service standards are maintained.
• Monitor vendor performance and address service deficiencies as required.

Workplace & Meeting Room Services

• Oversee meeting room management and workplace support services.
• Ensure meeting spaces are properly prepared and maintained for client meetings and events.
• Coordinate office support service requests and ensure timely completion.
• Work with the client to identify and address changing workplace service needs.

Client & Account Management Support

• Work closely with the Account Manager to ensure contractual obligations and service standards are consistently met.
• Serve as a key operational point of contact for the client and workplace stakeholders.
• Respond promptly and professionally to client requests concerns and service issues.
• Support client meetings operational reviews reporting and service improvement initiatives.
• Act as the Account Managers backup when required.
• Build and maintain strong client relationships through proactive communication and exceptional service delivery.

Health Safety & Compliance

• Ensure all operations are conducted in accordance with company client and legislative health and safety requirements.
• Promote a strong safety culture across all teams and service areas.
• Ensure employees and vendors follow established safety policies procedures and protocols.
• Identify and address safety hazards and operational risks.
• Support incident reporting investigations and corrective actions as required.

Qualifications :

• 35 years of progressive experience in facilities management operations management property management hospitality commercial services or a related field.
• Previous experience managing frontline teams and multiple service functions.
• Strong leadership and people-management skills.
• Experience managing vendors contractors and service providers.
• Strong understanding of facility operations maintenance janitorial reception and workplace services.
• Excellent customer service and relationship-management skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office and other workplace management systems.
• Knowledge of occupational health and safety requirements and best practices.
• Ability to work in a fast-paced client-focused environment.
• Post-secondary education in Facilities Management Business Administration Operations Management or a related discipline is an asset.

Additional Information :

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note we are not accepting candidates from recruitment agencies.

#IND1

Remote Work :

No

Employment Type :

Full-time